Neil Kelley

Enthusiast
DISC Type : i

Director of Operations at Monzo Bank

Nottingham, England, United Kingdom

Overview

Neil is a highly experienced Operations Leader with over 20 years in the financial sector, currently serving as the Director of Global Operations at Monzo Bank. He specializes in process and risk management, project delivery, and leading high-performing teams to achieve strategic goals.

He is passionate about developing hassle-free solutions that create memorable and positive experiences for customers. His recent focus includes expanding his global operations team by recruiting for key roles to manage and enhance partner relationships.

In 2017, Neil co-created and presented two winning submissions at the UK CXM Awards, including "Customer Experience Team of the Year. "

Personality Overview

Story Driven

Optimistic

Amiable & Agreeable

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Global Operations
As Director of Global Operations at Monzo, he is actively building his team to drive the next stage of their journey with global partners.
Customer Experience
He is passionate about creating "memorable experiences" and won two UK Customer Experience Management awards in 2017 for his work in this area.
Change Management
A core skill from his 20-year career, he is currently hiring a Global Operations Change Delivery Manager to drive impactful change at Monzo.

Media Appearances

Neil has no verified media appearances

Work History

11-2022
Director of Operations at Monzo Bank
11-2021 - 11-2022
Head of Partner Operations & Process Excellence at Zopa
12-2019 - 8-2020
Senior Operations Manager at Zopa
3-2018 - 11-2019
Transformational Change (Risk Operations) - Senior Manager at Capital One
1-2016 - 3-2018
Head of Fraud Operations & Process (Senior Manager) at Capital One

Education

1991 - 1998
Education details unavailable from Kimberley School

More Information

Social Presence :

Prographics :

Exp : 23 Location : Nottingham, England, United Kingdom Job Level : Mid-senior Designation : Director of Operations at Monzo Bank
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Insights For Selling To Neil

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Compliment them about their personality if you get a chance
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Neil is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Neil

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Neil move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Neil take some risk or not?

  • They can take some low-probability risks if needed.

You And Neil

Personality Compatibility


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