Neil Kelley
Enthusiast · DISC type iNeil is a highly experienced Operations Leader with over 20 years in the financial sector, currently serving as the Director of Global Operations at Monzo Bank. He specializes in process and risk management, project delivery, and leading high-performing teams to achieve strategic goals.
He is passionate about developing hassle-free solutions that create memorable and positive experiences for customers. His recent focus includes expanding his global operations team by recruiting for key roles to manage and enhance partner relationships.
In 2017, Neil co-created and presented two winning submissions at the UK CXM Awards, including "Customer Experience Team of the Year. "
Read the full overview →How Neil shows up
They tend to be agreeable by nature, so take their promises with a pinch of salt. Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.
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Influence (I)
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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