Nicola Fleming

Questioner
DISC Type : c

Head of Quality Engineering at Arbor Education

Kirkcaldy, Scotland, United Kingdom

Overview

Nicola Fleming is the Head of Quality Engineering at Arbor Education, with a Bachelor of Science from Edinburgh Napier University. Described by colleagues as a passionate, empathetic, and proactive leader, she excels in building high-performing, close-knit quality assurance teams and mentoring talent.

Outside of work, Nicola is a certified STEM Ambassador, demonstrating a strong commitment to promoting science, technology, engineering, and mathematics in the community. She actively follows developments in major health and news organizations like Roche and BBC News.

She is a long-term practitioner and advocate of Agile methodologies, having recently celebrated six years of commitment to the practice.

Personality Overview

Price-Sensitive

Systematic

Not Easily Convinced

They prefer to analyze every situation thoroughly.
  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

AI-First Automation
Actively hiring for a new team to influence standards and drive an AI-enabled, automation-first approach, showing this is a key strategic priority.
EdTech Quality
As the quality leader at Arbor Education, she is directly involved in ensuring the highest standards for educational technology products and is hiring for this area.
Mentoring Talent
Colleagues consistently praise her as a passionate and empathetic leader who champions her team, supports junior developers, and helps others grow their careers.

Media Appearances

Nicola has no verified media appearances

Work History

3-2026
Head of Quality Engineering at Arbor Education
7-2023 - 3-2026
Head of QA at Arbor Education
10-2021 - 5-2023
Head of Quality Assurance (Digital Health) and Software Engineering Manager at Waracle
2-2020 - 10-2021
Head of Quality Assurance (Digital Health) at Waracle
9-2018 - 1-2020
Senior QA at Waracle

Education

1990 - 1994
Bachelor of Science (B.Sc.) from Edinburgh Napier University
2003 - 2004
HNC from Fife College

More Information

Social Presence :

Prographics :

Exp : 34 Location : Kirkcaldy, Scotland, United Kingdom Job Level : Mid-senior Designation : Head of Quality Engineering at Arbor Education
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Insights For Selling To Nicola

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicola is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Nicola

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Nicola move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Nicola take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Nicola

Personality Compatibility


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