Nicola Mather in

Nicola Mather

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Customer Marketing Director at Experian Consumer Services
📍 United Kingdom

Nicola Mather is the Customer Marketing Director at Experian, building on a global career in customer engagement and CRM at firms like Skype, PayPal, and MoneyGram. Educated at Kingston University and Manchester Metropolitan University, she is described by colleagues as strategic, results-driven, and organized, with a talent for managing large, cross-functional projects.

Nicola is passionate about understanding customer behavior across diverse markets and using data-driven insights to foster customer loyalty. She has experience building CRM functions from the ground up and implementing automation to deliver personalized engagement. She began her career in the music industry, focusing on product development and niche audience engagement.

She once managed a sponsorship of the ICC Cricket World Cup while working as a Senior Brand Manager at MoneyGram International.

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Experience
12 Years
Current Role
Customer Marketing Director
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Nicola cares about

Customer Relationship Management
Her career is centered on CRM, having built entire functions from scratch and spoken about her journey and the industry's evolution in interviews.
Data-Driven Engagement
Focuses on leveraging data intelligence and automation to deliver personalized, insight-driven customer engagement across all channels.
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Career

Work history

7-2025
Customer Marketing Director
Experian Consumer Services
1-2021 - 11-2025
CRM Director
Experian Consumer Services
11-2019 - 11-2020
Head of CRM and Mobile App
Experian Consumer Services
12-2016 - 11-2019
Head of Customer Marketing (CRM)
Experian Consumer Services
3-2016 - 11-2016
Senior Manager/Head of - Customer Engagement Strategy
Skype
In the press

Media appearances

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Education
2004 - 2005
Masters
Kingston University
2001 - 2004
BA Hons
The Manchester Metropolitan University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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