Nicola Thorpe

Go-getter
DISC Type : d

Customer Service Manager at Pearson

Manchester Area, United Kingdom

Overview

Nicola has no verified overview

Personality Overview

Fast-Paced

Challenger

Vision Oriented

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They respond well to confident salespeople. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Nicola has no verified topics they care about

Media Appearances

Nicola has no verified media appearances

Work History

6-2024
Customer Service Manager at Pearson
5-2023 - 6-2024
Senior Customer Service Specialist at Pearson
5-2022 - 4-2023
Customer Services Specialist Advisor at Pearson
10-2017 - 4-2022
Teaching Assistant & Enrichment Coordinator at Eglinton Primary School and Early Years Centre
11-2015 - 10-2017
Assistant Retail Manager at Disney Theatrical Group

Education

2007 - 2009
Bachelor of Arts - BA from The University of Salford
2005 - 2007
Higher National Diploma (HND) from The University of Salford

More Information

Social Presence :

Prographics :

Exp : 13 Location : Manchester Area, United Kingdom Job Level : Middle Designation : Customer Service Manager at Pearson
URL has been copied!

Insights For Selling To Nicola

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Be crisp while making the pitch
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Refrain from asking too many questions
  • Don't try too hard to get friendly, let it happen with time
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicola is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Nicola

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Nicola move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Nicola take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Nicola

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.