Nicolas Ezequiel De Maro

Questioner
DISC Type : c

Collections quality and control lead at Banco Santander

Buenos Aires, Provincia de Buenos Aires, Argentina

Overview

Nicolas Ezequiel De Maro is a financial professional with over 15 years of experience at Banco Santander, where he leads Collections Quality and Control. He specializes in customer-centric transformation, risk mitigation, and control strategies, leveraging his background as a lawyer from the Universidad de Ciencias Empresariales y Sociales.

He is driven by continuous improvement and professional growth, recently earning a certification in data to enhance his skills. Nicolas values teamwork and collaboration, believing in the importance of getting uncomfortable to grow and achieve collective goals with his partners and team.

Unique fact: He combines his legal education with a modern focus on data and customer experience (NPS) to innovate within financial collections.

Personality Overview

Cautious & Analytical

Not Easily Convinced

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to analyze every situation thoroughly.
 While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Customer-Centric Collections
His work focuses on "putting the client at the center" and developing the Net Promoter Score (NPS) in collections management to ensure good practices.
Continuous Learning
Expressed immense pride in earning a new data certification, believing that the key to growth is to push beyond one's comfort zone.
Team Collaboration
Highlights the importance of teamwork and partnership, celebrating shared achievements and setting future goals with both internal teams and external partners.

Media Appearances

Nicolas has no verified media appearances

Work History

12-2021
Collections quality and control lead at Banco Santander
5-2015 - 12-2021
Control, estrategia y políticas de recupero at Santander Río
4-2012 - 5-2015
Abogado Riesgos Recuperaciones at Santander Río
8-2007 - 4-2012
Abogado asesoría interna at Santander Río

Education

2007 - 2012
Abogado from Universidad de Ciencias Empresariales y Sociales
2015 - 2015
Incidencias del nuevo Código Civil en la actividad bancaria from Asociación de Bancos

More Information

Social Presence :

Prographics :

Exp : 18 Location : Buenos Aires, Provincia de Buenos Aires, Argentina Job Level : Mid-senior Designation : Collections quality and control lead at Banco Santander
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Insights For Selling To Nicolas Ezequiel

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicolas Ezequiel is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Nicolas Ezequiel

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Nicolas Ezequiel move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Nicolas Ezequiel take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Nicolas Ezequiel

Personality Compatibility


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