Nicolas Rodriguez Rengifo

Sharpshooter
DISC Type : CD

Customer Care Executive at Fernández Molina

Madrid, Community of Madrid, Spain

Overview

Nicolas is a bilingual Business Administration professional with over eight years of experience in customer service and supplier relationship management. Currently a Customer Care Executive at Fernández Molina, his peers describe him as proactive, empathetic, and a genuine leader. He holds a Bachelor of Business Administration from Pontificia Universidad Javeriana.

Passionate about building meaningful relationships, Nicolas applies a dynamic and results-driven approach to his work. He is committed to fostering collaboration and has a keen interest in leadership principles and professional development, actively engaging in discussions on these topics. His international education includes an MBA from EAE Business School in Madrid.

As a student representative, he was chosen to deliver the speech on behalf of all on-site Masters graduates at his graduation ceremony.

Personality Overview

Rigorous & Demanding

Thorough Evaluator

Precise But Practical

They are very proud of what they do.  More than the product, they care about the effectiveness of the product. They are not focused on building rapport and relationships.

Topics They Care About

Sustainable Construction
Expressed pride in his company's building achieving the top global sustainability rating (LEED v5), showcasing a clear interest in eco-friendly and innovative construction practices.
Architectural Restoration
Showcased his enthusiasm for his firm's role in restoring Madrid's iconic Puerta de Alcalá, indicating a passion for preserving historical architecture.
Customer Experience
His professional summary highlights a passion for customer experience and delivering exceptional service in dynamic environments, a core focus of his career.

Media Appearances

Nicolas has no verified media appearances

Work History

7-2024
Customer Care Executive at Fernández Molina
6-2020 - 1-2024
Administrative Officer at Fargo Group
8-2018 - 3-2023
Independent Financial Advisor at ALM Servicios Profesionales SAS
2-2018 - 4-2020
Project Manager at the Contact Media and New Business Unit at Objetivo Consultora Latinoamericana
8-2017 - 1-2018
Business Analyst in the Contact Media and New Business Unit at Objetivo Consultora Latinoamericana

Education

2014 - 2018
Bachelor of Business Administration - BBA from Pontificia Universidad Javeriana
1993 - 2008
Bachiller (bachelor) from Colegio jefferson

More Information

Social Presence :

Prographics :

Exp : 10 Location : Madrid, Community of Madrid, Spain Job Level : Junior Designation : Customer Care Executive at Fernández Molina
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Insights For Selling To Nicolas

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Get to the point quickly instead of spending time doing small talk
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Don’t be in a rush to invite them for a social meet and greet
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicolas is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Nicolas

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Nicolas move?

  • They can take decisions very fast if you manage to convince them.
  • Can Nicolas take some risk or not?

  • The risks don’t matter much to them.

You And Nicolas

Personality Compatibility


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