Nicole Olsen in

Nicole Olsen

Login to view DISC.
Sr. Director, Customer Engagement Strategy and Activation at Semrush
📍 Salt Lake City Metropolitan Area, United States

Nicole Olsen is the Sr. Director of Customer Engagement Strategy at Semrush, specializing in customer success and retention in B2B SaaS. With an MBA from Western Governors University, she has a proven track record of using data-driven insights to boost revenue growth and customer satisfaction.

Outside of her professional life, Nicole is a dedicated coach for her teenage daughters Olympic Weightlifting team. She values the life lessons that come from training and competition, embracing the fact that things dont always go as planned and focusing on the effort and journey.

Unique fact: Nicole had the honor of coaching her 13-year-old daughter at a National Olympic Weightlifting competition.

Read the full overview →
Experience
9 Years
Current Role
Sr. Director, Customer Engagement Strategy and Activation
Job Level
Senior
Location
Salt Lake City Metropolitan Area, United States
Personality Overview

How Nicole shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Nicole cares about

Customer Engagement
Her current role focuses on leading customer engagement strategy, and her past experience involves creating strategies that significantly increased retention and satisfaction.
Data-Driven Strategy
She has consistently used data-driven insights and analytics in previous roles to optimize customer lifecycle management, reduce churn, and drive significant revenue growth.
+4 more topics Login to view topics
Career

Work history

11-2024
Sr. Director, Customer Engagement Strategy and Activation
Semrush
7-2024 - 11-2024
Director, Relationship Manager - Corporate, Equine and Strategic Accounts
Covetrus
9-2021 - 7-2024
Director of Customer Success - Corporate Accounts
Covetrus
8-2019 - 8-2021
Director of Customer Success
Flexential
3-2019 - 8-2019
Enterprise Customer Success Manager
Flexential
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
MBA
Western Governors University
Bachelor of Science
Western Governors University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Semrush Employees

Explore more public profiles from related professionals.

Sara Bodner
Sara Bodner
Solutions Engineer
Semrush
 Saif Khan
Saif Khan
Vice President, Sales - International (EMEA & APAC)
Semrush

More profiles

Discover additional public profiles from our index.

Ryan Baum
Ryan Baum
Director, Marketing & Communications
Operation Stand Down Tennessee
 Antonia Chen
Antonia Chen
UK&EU Key Account Manager
HANGZHOU LIFESMART TECHNOLOGY CO.,LTD.
 Jamie Hendzel
Jamie Hendzel
Outreach Coordinator, Clarksville Region
Operation Stand Down Tennessee
 Corissa Lutz
Corissa Lutz
VP of Asset Management
Cohen Asset Management, Inc.
Unlock the full playbookSee exactly how to sell to Nicole. Free, 10 seconds.