Niharika Saumya in

Niharika Saumya

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Senior Customer Success Manager at SaaS Labs
📍 New Delhi, Delhi, India

Niharika Saumya is a Senior Customer Success Manager at SaaS Labs with a strong background in account management and sales. Her career includes roles at major tech companies like Adobe and Newton School. She holds an MBA from the Indian Institute of Tourism and Travel Management.

She was recognized as a "Star Performer" for her exemplary commitment, ownership, and performance during Q1 in a previous role.

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Experience
6 Years
Current Role
Senior Customer Success Manager
Job Level
Middle
Location
New Delhi, Delhi, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Niharika cares about

Customer Success
Her career is focused on customer success and account management, with senior roles at both SaaS Labs and Adobe.
SaaS Industry
Has deep experience working within the SaaS sector, managing customer relationships and driving growth for tech platforms.
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Career

Work history

6-2025
Senior Customer Success Manager
SaaS Labs
7-2022 - 5-2025
Customer Success Account Manager
Adobe
3-2022 - 6-2022
Senior Sales Manager
Newton School
10-2020 - 3-2022
Associate Sales Manager
Newton School
1-2019 - 9-2020
Assistant Manager- Business Development
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In the press

Media appearances

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Education
2017 - 2019
MBA - Master of Business Administration
Indian Institute Of Tourism And Travel Management
2013 - 2016
Bachelor of Business Administration - BBA
Jagannath International Management School,Vasant Kunj
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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