Niharika Saumya

Supporter
DISC Type : s

Senior Customer Success Manager at SaaS Labs

New Delhi, Delhi, India

Overview

Niharika Saumya is a Senior Customer Success Manager at SaaS Labs with a strong background in account management and sales. Her career includes roles at major tech companies like Adobe and Newton School. She holds an MBA from the Indian Institute of Tourism and Travel Management.

She was recognized as a "Star Performer" for her exemplary commitment, ownership, and performance during Q1 in a previous role.

Personality Overview

Social Proof Driven

Risk-averse

Calm

They prefer to follow rules and procedures.  They maintain good relationships with everyone, internally and externally. They are motivated by the potential impact of their decision on the organization.

Topics They Care About

Customer Success
Her career is focused on customer success and account management, with senior roles at both SaaS Labs and Adobe.
SaaS Industry
Has deep experience working within the SaaS sector, managing customer relationships and driving growth for tech platforms.
Sales Management
Progressed from Associate to Senior Sales Manager at Newton School, indicating a strong foundation in sales strategy and team leadership.

Media Appearances

Niharika has no verified media appearances

Work History

6-2025
Senior Customer Success Manager at SaaS Labs
7-2022 - 5-2025
Customer Success Account Manager at Adobe
3-2022 - 6-2022
Senior Sales Manager at Newton School
10-2020 - 3-2022
Associate Sales Manager at Newton School
1-2019 - 9-2020
Assistant Manager- Business Development at Inverted Prism

Education

2017 - 2019
MBA - Master of Business Administration from Indian Institute Of Tourism And Travel Management
2013 - 2016
Bachelor of Business Administration - BBA from Jagannath International Management School,Vasant Kunj

More Information

Social Presence :

Prographics :

Exp : 6 Location : New Delhi, Delhi, India Job Level : Middle Designation : Senior Customer Success Manager at SaaS Labs
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Insights For Selling To Niharika

During A Call Or A Meeting

DO's

  • Pause and ask them if they have any questions
  • Show willingness to accommodating their needs or requests
  • Focus your pitch on the impact that you could help them have on their organization

DONT's

  • Don’t rush them to make quick decisions
  • Don’t keep pushing them for a straight answer, just make your own conclusions
  • Don’t don the salesperson avatar, be the friendly advisor instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Niharika is

  • Low-risk, go-ahead from other stakeholders and successful evaluation as per process matter the most to them.
  • Will you ever get a clear answer from Niharika

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Niharika move?

  • They do not like to rush and can be quite slow in their decision making.

  • Can Niharika take some risk or not?

  • They have little risk-appetite and prefer to take decisions that others support.

You And Niharika

Personality Compatibility


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