Clayton Taylor

Enthusiast
DISC Type : i

Customer Success Manager at Fathom - AI Meeting Assistant

Omaha, Nebraska, United States

Overview

Clayton Taylor is a Customer Success Manager at Fathom with a strong background in managing enterprise-level accounts. He previously handled a book of business worth over $10 million in ARR at Otter for some of the worlds largest restaurant brands. He is a graduate of the University of Nebraska at Omaha.

Outside of his professional career, Clayton was a highly accomplished collegiate baseball player. As a student-athlete, he balanced academic and athletic commitments, earning the prestigious honor of being named a 1st Team Academic All-American, showcasing his discipline and drive.

He was also named The Summit Leagues Male Scholar-Athlete of the Year for the 2015-16 academic year.

Personality Overview

Consensus Focused

Amiable & Agreeable

Story Driven

They agree with others often, so exercise caution when relying on their word.  They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Customer Success
His entire career has been focused on customer success, from leading teams to managing high-value enterprise accounts at companies like Fathom and Otter.
AI Productivity
He currently works at Fathom, an AI Meeting Assistant, indicating a professional focus on how artificial intelligence can enhance business productivity and workflows.
Restaurant Tech
Managed relationships with the world's largest restaurant brands while at Otter, giving him deep insight into the technology needs of the food service industry.

Media Appearances

Clayton has no verified media appearances

Work History

8-2025
Customer Success Manager at Fathom - AI Meeting Assistant
8-2024 - 8-2025
Sr. Customer Success Manager, Enterprise at Otter
4-2022 - 8-2024
Customer Success Manager, Enterprise at Otter
8-2020 - 5-2022
Customer Success Team Lead at From Now On, LLC
9-2016 - 8-2020
Mobile Customer Success Coach at From Now On, LLC

Education

2011 - 2016
Bachelor of Science (B.S.) from University of Nebraska at Omaha

More Information

Social Presence :

Prographics :

Exp : 9 Location : Omaha, Nebraska, United States Job Level : Middle Designation : Customer Success Manager at Fathom - AI Meeting Assistant
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Insights For Selling To Clayton

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Ask them how their day is going or exchange some other pleasantries
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Clayton is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Clayton

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Clayton move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Clayton take some risk or not?

  • They can take some low-probability risks if needed.

You And Clayton

Personality Compatibility


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