Nike Abiodun in

Nike Abiodun

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Executive Head of Department Customer Experience & Care West Africa at MultiChoice Group
📍 Nigeria

Nike Abiodun is a Vice President of Customer Experience with a decade of leadership in digital transformation and service excellence across African markets. Specializing in insurance, logistics, and entertainment sectors, she has a Masters degree from Bangor University and focuses on building customer-centric organizations to drive sustainable growth and strengthen customer trust.

Based on her continuous professional development, including recent coursework in customer service, Nike appears deeply invested in lifelong learning. Her career focus on diverse African markets suggests a strong interest in the continents economic and business landscape, aiming to standardize operational excellence across different regions.

Unique fact: She leads continent-wide operating models and governance structures across multiple African markets for MultiChoice Group.

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Experience
14 Years
Current Role
Executive Head of Department Customer Experience & Care West Africa
Job Level
Mid-senior
Location
Nigeria
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Nike cares about

Customer Experience Strategy
Leads CX and Care for West Africa, focusing on unifying teams and embedding consistent standards to deliver value for subscribers.
Digital Transformation
A core part of her executive role, focused on improving operational performance and translating business strategy into service excellence.
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Career

Work history

10-2024
Executive Head of Department Customer Experience & Care West Africa
MultiChoice Group
9-2023 - 9-2024
Customer Experience Manager
MultiChoice Group
7-2022 - 9-2023
Customer Experience (CX) Consultant
Core Foliage
1-2017 - 9-2020
Lead Customer Experience Manager, Customer Service, Service Measurement (Nigeria & Ghana)
Wapic Insurance Plc.
1-2017 - 9-2020
Project Management/Coordinator and Change Management
Wapic Insurance Plc.
In the press

Media appearances

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Education
2015 - 2016
Master's degree
Bangor University
9-2003 - 8-2007
Bachelor of Science (BSc)
Bowen University Iwo
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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