Nikki Tottman

Enthusiast
DISC Type : i

Director of Operations at Nviron Ltd

Northwich, England, United Kingdom

Overview

Nikki is an experienced Operations Director specializing in IT project and business change management. She is an expert in stakeholder engagement and has a proven ability to drive organizational change through the consistent, high-quality delivery of multiple complex initiatives.

A former colleague praised her for combining a clear vision and passion for transformative change with a positive attitude, noting her determination and willingness to take ownership set a high standard.

Personality Overview

Consensus Focused

Amiable & Agreeable

Optimistic

They are generally friendly, so be careful when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Business Change Management
Her experience includes being Head of Business Change at Payzone UK, where she managed a team of project managers and drove transformative initiatives.
Stakeholder Engagement
She lists stakeholder engagement as a key area of expertise, essential for her work in driving change across multiple business lines and delivering projects.
IT Project Delivery
Has extensive experience managing the full project lifecycle, from requirements gathering and resource planning to testing and governance.

Media Appearances

Nikki has no verified media appearances

Work History

5-2020
Director of Operations at Nviron Ltd
2018 - 3-2020
Head of Support Services at Nviron Ltd
12-2014 - 10-2018
Support Services Delivery Manager at Nviron Ltd
4-2010 - 10-2014
Head of Business Change at Payzone UK
7-2009 - 3-2010
UK Point of Sale Implementation Manager at Payzone UK

Education

1991 - 1996
Education details unavailable from The Cardinal Newman Roman Catholic High School

More Information

Social Presence :

Prographics :

Exp : 27 Location : Northwich, England, United Kingdom Job Level : Mid-senior Designation : Director of Operations at Nviron Ltd
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Insights For Selling To Nikki

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Compliment them about their personality if you get a chance
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nikki is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Nikki

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Nikki move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Nikki take some risk or not?

  • They can take some low-probability risks if needed.

You And Nikki

Personality Compatibility


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