Nikkole DeMars

Energizer
DISC Type : I

Director, E2E CX Planning and Operations (Chief of Staff to GVP of E2E CX) at Insulet Corporation

Greater Minneapolis-St. Paul Area, United States

Overview

Nikkole DeMars is the Director of E2E CX Planning and Operations at Insulet Corporation, serving as Chief of Staff to the GVP. She specializes in business transformation and organizational change management, leveraging her Prosci certification and an English degree from St. Catherine University to drive operational excellence.

Outside of work, Nikkole is a supporter of the local arts, evidenced by donations to the Hennepin Theatre Trust. She has a passion for literature, having recently presented at an English conference and published creative work. She is also a dog owner.

Unique fact: Despite her established corporate career, Nikkole remains actively engaged in the humanities, participating in a university English conference in 2023.

Personality Overview

Believer

Big Picture Person

Enthusiastic

They are people oriented, friendly and like creating new connections.  They are naturally enthusiastic, so take their promise with a pinch of salt. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Change Management
Her profile highlights a focus on organizational change, holding a Prosci certification and emphasizing its impact on projects staying on schedule and budget.
CX Operations
Her current role as Director of End-to-End Customer Experience (CX) Planning and Operations shows a focus on improving the entire customer journey.
Talent Recruitment
Frequently posts about hiring for her team and helping former colleagues find roles, indicating a personal investment in talent acquisition and networking.

Media Appearances

Nikkole has no verified media appearances

Work History

10-2024
Director, E2E CX Planning and Operations (Chief of Staff to GVP of E2E CX) at Insulet Corporation
10-2023
Director, Agile Delivery Operations and Transformation at Insulet Corporation
3-2022 - 10-2023
Director Program Management at Insulet Corporation
2-2021 - 12-2021
Senior Program Consultant Organizational Design at Cargill
12-2019 - 1-2021
Organizational Workflow and Change Management Consultant at Foss Swim School

Education

English from St. Catherine University

More Information

Social Presence :

Prographics :

Exp : 11 Location : Greater Minneapolis-St. Paul Area, United States Job Level : Mid-senior Designation : Director, E2E CX Planning and Operations (Chief of Staff to GVP of E2E CX) at Insulet Corporation
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Insights For Selling To Nikkole

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Invite them for a lunch or a drink/coffee
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t assume a yes just because they have not said no
  • Avoid overloading them with too much detail
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nikkole is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Nikkole

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Nikkole move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Nikkole take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Nikkole

Personality Compatibility


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