Niklas H.

Evaluator
DISC Type : DSC

Technical Customer Success Manager at Modash - Influencer Marketing for Shopify

Porto Sant'Elpidio, Marche, Italy

Overview

Niklas Hisinger is a Manager of Customer Success at Lokalise, leading a team of six Enterprise CSMs to drive significant revenue growth. He leverages AI-driven technologies to enhance customer strategies and is a certified Professional Scrum Master (PSM I). Colleagues describe him as professional, dedicated, and highly people-centric.

Outside of work, Niklas is a proud father to a nine-year-old daughter who is fluent in five languages. He enjoys unwinding by fishing, hiking, and watching ice hockey. His family previously embraced a nomadic lifestyle, living remotely in Italy after moving from Brussels.

Interesting fact: His nine-year-old daughter fluently speaks five languages.

Personality Overview

Hard To Convince

Quality Focused

Thorough Evaluator

They focus on the results, but can still be quite procedural and analytical about how to get there  They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

AI in Customer Success
Leverages OpenAI and other AI technologies to enhance customer success strategies and provide insights for optimal customer outcomes in his role at Lokalise.
Design-Stage Localization
Authors articles on helping enterprise companies streamline their localization processes, focusing on implementing efficient design-stage workflows to bridge gaps between teams.
Startup Growth
Shows keen interest in the startup ecosystem by following and promoting ventures founded by former colleagues, particularly in the systems engineering market.

Media Appearances

Niklas has no verified media appearances

Work History

2-2025
Technical Customer Success Manager at Modash - Influencer Marketing for Shopify
4-2023 - 1-2025
Manager of Customer Success at Lokalise
6-2022 - 4-2023
Customer Success Team Leader at Lokalise
8-2021 - 6-2022
Senior customer success manager at Lokalise
9-2020 - 8-2021
Customer Success Manager at Lokalise

Education

2013 - 2014
Diploma in Business Studies from Brussels Business School
2005 - 2008
International Baccalaureate from Mattlidens gymnasium

More Information

Social Presence :

Prographics :

Exp : 10 Location : Porto Sant'Elpidio, Marche, Italy Job Level : Middle Designation : Technical Customer Success Manager at Modash - Influencer Marketing for Shopify
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Insights For Selling To Niklas

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Don’t focus on relationship, focus purely on the merit of your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Niklas is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Niklas

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Niklas move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Niklas take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Niklas

Personality Compatibility


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