Nilesh Rathod in

Nilesh Rathod

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Technical Support Associate at BNY
📍 Pune, Maharashtra, India

Nilesh Rathod is an experienced IT Service Desk Analyst specializing in incident management and end-user support across Windows and Mac environments. A graduate of North Maharashtra University, he is skilled in MS Intune, ServiceNow, and Remedy, with a focus on boosting IT reliability and user experience.

Colleagues consistently describe him as dependable, reliable, highly technical, and a dedicated professional with a strong sense of ownership and a problem-solving approach.

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Experience
17 Years
Current Role
Technical Support Associate
Location
Pune, Maharashtra, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Nilesh cares about

Incident Management
He has extensive experience resolving a high volume of L1/L2 tickets and P1 escalations using platforms like ServiceNow and Remedy, consistently meeting SLA compliance.
End-User Experience
His roles and headline emphasize improving first-contact resolution, enhancing user satisfaction, and boosting overall IT reliability for a global user base.
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Career

Work history

12-2016 - 12-2025
Technical Support Associate
BNY
11-2014 - 11-2016
Technical Support Engineer
Alchemy
4-2013 - 11-2014
Remote Support Engineer
Future Focus Infotech Private Limited
2-2010 - 2-2013
Junior System Administrator
Mindspace Realty Pvt. Ltd.
1-2008 - 8-2009
Support Engineer
Leon Computers Pvt. Ltd.
In the press

Media appearances

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Education
B.Sc.(computer)
North Maharashtra University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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