Nilesh Rathod

Observer
DISC Type : ci

Technical Support Associate at BNY

Pune, Maharashtra, India

Overview

Nilesh Rathod is an experienced IT Service Desk Analyst specializing in incident management and end-user support across Windows and Mac environments. A graduate of North Maharashtra University, he is skilled in MS Intune, ServiceNow, and Remedy, with a focus on boosting IT reliability and user experience.

Colleagues consistently describe him as dependable, reliable, highly technical, and a dedicated professional with a strong sense of ownership and a problem-solving approach.

Personality Overview

Value Driven

Example Seeker

Curious

They ask a lot of questions and rely heavily on information and collaterals.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Incident Management
He has extensive experience resolving a high volume of L1/L2 tickets and P1 escalations using platforms like ServiceNow and Remedy, consistently meeting SLA compliance.
End-User Experience
His roles and headline emphasize improving first-contact resolution, enhancing user satisfaction, and boosting overall IT reliability for a global user base.
IT Operations
His career goal is to take on bigger responsibilities in IT operations and infrastructure, building on his foundation in system administration and support.

Media Appearances

Nilesh has no verified media appearances

Work History

12-2016 - 12-2025
Technical Support Associate at BNY
11-2014 - 11-2016
Technical Support Engineer at Alchemy
4-2013 - 11-2014
Remote Support Engineer at Future Focus Infotech Private Limited
2-2010 - 2-2013
Junior System Administrator at Mindspace Realty Pvt. Ltd.
1-2008 - 8-2009
Support Engineer at Leon Computers Pvt. Ltd.

Education

B.Sc.(computer) from North Maharashtra University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Pune, Maharashtra, India Job Level : N/A Designation : Technical Support Associate at BNY
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Insights For Selling To Nilesh

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Persuade objectively how your product will help them achieve their goals
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nilesh is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Nilesh

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Nilesh move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Nilesh take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Nilesh

Personality Compatibility


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