Nina White

Enthusiast
DISC Type : i

Director of Income at Thames Water

Swindon, England, United Kingdom

Overview

Nina White is the Director of Income at Thames Water, bringing over 25 years of experience in financial services and utilities. She is a strategic leader focused on revenue, credit risk, and transformation, with a track record of delivering EBITDA while prioritizing customer satisfaction. She holds a BA from The University of Bolton.

She is a passionate advocate for mental health awareness within the workplace. Demonstrating this commitment, she has been instrumental in helping to develop a mindfulness programme to support colleagues.

Unique fact: Nina is directly accountable for delivering Thames Waters customer inclusion, vulnerability, and affordability propositions.

Personality Overview

Story Driven

Amiable & Agreeable

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They agree with others often, so exercise caution when relying on their word. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Customer Vulnerability
Leads initiatives for customer inclusion and affordability, ensuring support for those in difficult financial situations.
Revenue & Debt
Accountable for delivering EBITDA by leading teams across revenue, billing, collections, and recoveries for both household and wholesale businesses.
Workplace Mental Health
A passionate advocate for mental health awareness, she has helped develop and implement a mindfulness program at work.

Media Appearances

Nina has no verified media appearances

Work History

11-2020
Director of Income at Thames Water
1-2020 - 11-2020
Director of Borrowing at Monzo Bank
7-2013 - 1-2020
Head of Collections and Recoveries at TSB Bank
1-2012 - 6-2013
Head of Debt Collection at Dollar Financial Group
11-2010 - 1-2012
Head of C&R Strategy, Supplier Management and Collections Systems at Barclaycard

Education

1991 - 1994
BA from The University of Bolton

More Information

Social Presence :

Prographics :

Exp : 29 Location : Swindon, England, United Kingdom Job Level : Mid-senior Designation : Director of Income at Thames Water
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Insights For Selling To Nina

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Invite them for a lunch or a drink/coffee
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Avoid overloading them with too much information
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nina is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Nina

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Nina move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Nina take some risk or not?

  • They can take some low-probability risks if needed.

You And Nina

Personality Compatibility


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