Nitin Kumar

Examiner
DISC Type : sc

Operations Manager at Capgemini

Tiruchirappalli, Tamil Nadu, India

Overview

Nitin Kumar is an experienced Operations Manager at Capgemini, specializing in US Healthcare claims, process migration, and P&L management. He leads a large team of 120 resources and has built his entire management career within Capgemini, holding five progressively senior roles.

He is actively engaged with his professional network, publicly recognizing colleagues for their leadership and out-of-the-box thinking. He also shows an interest in leveraging modern tools for talent acquisition.

Unique fact: Nitin earned his Bachelors degree through distance education, showcasing a strong sense of self-discipline and commitment to professional growth while working.

Personality Overview

Late Adopter

Process Oriented

Tough To Convince

They do not like taking risks at all and go for proven options in the end.  Being observant comes to them naturally. They tend to have clarity about their needs and constraints, and are unlikely to over-promise.

Topics They Care About

Healthcare Operations
He manages day-to-day operations for a large US Healthcare claims process, making him directly accountable for team performance and all related metrics.
Large-Scale Leadership
Currently heads a team of 120 resources. He defines key results for his leads and publicly praises inspirational leadership qualities in his network.
Process Migration
His expertise includes transitioning and migrating processes, a key part of his role as an Operations Manager in the BPO sector.

Media Appearances

Nitin has no verified media appearances

Work History

3-2021
Operations Manager at Capgemini
1-2017 - 2-2021
Team Manager Operations at Capgemini
4-2014 - 12-2016
Assistant Manager at Capgemini
4-2012 - 3-2014
Senior Team Lead at Capgemini
8-2009 - 4-2012
Team Lead at Capgemini

Education

2001 - 2004
Bachelor's degree from Sikkim Manipal University - Distance Education

More Information

Social Presence :

Prographics :

Exp : 20 Location : Tiruchirappalli, Tamil Nadu, India Job Level : Middle Designation : Operations Manager at Capgemini
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Insights For Selling To Nitin

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nitin is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Nitin

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Nitin move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Nitin take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Nitin

Personality Compatibility


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