Noah Wall

Evaluator
DISC Type : scd

IT Service Management Specialist at defi SOLUTIONS

Greater Pittsburgh Region, United States

Overview

Noah is an IT Service Management Specialist at defi SOLUTIONS, focusing on operational excellence through incident and problem management. He is certified in ITIL 4 and Lean Six Sigma, utilizing tools like ServiceNow and Splunk to align IT operations with business objectives.

He has an entrepreneurial background, having founded his own IT consultancy, Big Wave Technology Solutions LLC, where he designed and deployed network solutions for small businesses.

Personality Overview

Fast But Analytical

Quality Focused

Hard To Convince

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

IT Service Management
His career focuses on ITSM, specializing in incident/problem management and leveraging frameworks like ITIL to ensure system availability and improve service delivery.
Data-Driven Operations
He recently attended a Splunk workshop, focusing on transforming raw data into actionable insights and building real-time dashboards for proactive decision-making.
AI in Networking
Recently completed a Juniper Networks course on how artificial intelligence is reshaping network strategy, operations, and business connectivity, showing a forward-looking interest.

Media Appearances

Noah has no verified media appearances

Work History

11-2025
IT Service Management Specialist at defi SOLUTIONS
3-2025 - 11-2025
Infrastructure Support Engineer at BNY
7-2023 - 3-2025
Service Desk Analyst at BNY
1-2023 - 7-2023
Desktop Support Specialist at HCLTech
2-2022 - 1-2023
IT Consultant/Founder at Big Wave Technology Solutions LLC

Education

Associate of Science - AS from Southern New Hampshire University

More Information

Social Presence :

Prographics :

Exp : 3 Location : Greater Pittsburgh Region, United States Job Level : Junior Designation : IT Service Management Specialist at defi SOLUTIONS
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Insights For Selling To Noah

During A Call Or A Meeting

DO's

  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Be prepared for comments or questions that are critical of your product or your claims

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Don’t nudge them to do something by using the logic that others have done the same

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Noah is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Noah

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Noah move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Noah take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Noah

Personality Compatibility


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