Noelle Clarke

Supporter
DISC Type : s

Head of Customer Experience at ESW

Ireland

Overview

Noelle Clarke is the Head of Customer Experience at ESW, where she leads global experience strategy. A graduate of Dublin City University, her background is in analytics and digital marketing. Colleagues consistently describe her as an enthusiastic, organized, and helpful team player who is a joy to work with.

Beyond her formal responsibilities, Noelle is a committed mentor who is passionate about her teams development and fostering a positive, collaborative environment. She actively supports and publicly celebrates the growth of her colleagues.

Her career began in graphic and UX design, where she created brand identities and designed mobile apps.

Personality Overview

Risk-averse

Calm

Social Proof Driven

They usually go by the book, following all rules and procedures.  They maintain good relationships with everyone, internally and externally. They are motivated by the potential impact of their decision on the organization.

Topics They Care About

Global CX Strategy
Leads the global customer experience strategy for ESW, focusing on creating seamless and localized journeys for international shoppers.
Data-Driven Insights
Her background as a conversion analyst informs her focus on using data and CX insights to support strategic decisions for global clients.
Team Mentorship
Actively mentors colleagues, as highlighted by her public appreciation for a team member she mentored for two years.

Media Appearances

Noelle has no verified media appearances

Work History

9-2022
Head of Customer Experience at ESW
7-2020 - 9-2022
Customer Experience Manager at ESW
11-2017 - 7-2020
Senior Conversion Analyst at ESW
2-2017 - 11-2017
Digital Marketing Specialist at Noelle+Creative
2-2017 - 8-2017
Marketing Consultant at Rue Pigalle

Education

2012 - 2013
Master of Science (MS) from Dublin City University
2009 - 2012
Bachelor's degree from Dublin City University

More Information

Social Presence :

Prographics :

Exp : 10 Location : Ireland Job Level : Mid-senior Designation : Head of Customer Experience at ESW
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Insights For Selling To Noelle

During A Call Or A Meeting

DO's

  • Engage other key stakeholders on their side and leverage if they approve of your product
  • Pause and ask them if they have any questions
  • Show willingness to accommodating their needs or requests

DONT's

  • Don’t rush them to make quick decisions
  • Don’t don the salesperson avatar, be the friendly advisor instead
  • Don’t use phrases like ‘there might be’, ‘we haven’t yet’, ‘latest technology’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Noelle is

  • Low risk, approval of other stakeholders and successful process-based evaluation are most important for them.
  • Will you ever get a clear answer from Noelle

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Noelle move?

  • They do not like to rush, so they could be slow in making decisions.
  • Can Noelle take some risk or not?

  • They have little risk-appetite and prefer to take decisions that others support.

You And Noelle

Personality Compatibility


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