Nora Horgan Wheeler in

Nora Horgan Wheeler

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Contact Center Architect at Nissan Motor Corporation
📍 Metro Jacksonville, United States

Nora is a Voice and Contact Center Architect with extensive experience leading telephony network transformations and cloud migrations for major corporations like Nissan and Dell. A graduate of The University of Tulsa, she is recognized by colleagues for her deep expertise and for being a consummate professional in her field.

Nora shows a strong passion for community support and helping others. She uses her network to amplify charitable causes and bring awareness to individuals facing hardship, demonstrating a commitment to making a positive social impact outside of her professional work.

She is a trained Omilia AI IVR Developer, specializing in building natural language voice systems.

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Experience
22 Years
Current Role
Contact Center Architect
Location
Metro Jacksonville, United States
Personality Overview

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Priorities

Topics Nora cares about

Contact Center Modernization
Her career is defined by leading large-scale telephony cloud migration projects for enterprises like Nissan Motor Corporation and Dell Technologies.
AI in Voice Systems
She has specialized training in Omilia AI and experience designing and implementing Natural Language IVR environments.
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Career

Work history

4-2022 - 8-2025
Contact Center Architect
Nissan Motor Corporation
2-2020 - 2-2022
Voice Design Architect
Dell Technologies
8-2018 - 2-2020
Avaya Advanced Solutions Architect
Avaya
5-2017 - 8-2018
System Architect
Pivot Technology Services Corp.
5-2016 - 5-2017
Avaya Advanced Solutions Architect
Avaya
In the press

Media appearances

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Education
Bachelor of Science (B.S.)
The University of Tulsa
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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