Nora Horgan Wheeler

Inquirer
DISC Type : cd

Contact Center Architect at Nissan Motor Corporation

Metro Jacksonville, United States

Overview

Nora is a Voice and Contact Center Architect with extensive experience leading telephony network transformations and cloud migrations for major corporations like Nissan and Dell. A graduate of The University of Tulsa, she is recognized by colleagues for her deep expertise and for being a consummate professional in her field.

Nora shows a strong passion for community support and helping others. She uses her network to amplify charitable causes and bring awareness to individuals facing hardship, demonstrating a commitment to making a positive social impact outside of her professional work.

She is a trained Omilia AI IVR Developer, specializing in building natural language voice systems.

Personality Overview

Upfront

Hard To Convince

Judgemental

They care equally about the product and its potential impact.  They don’t always try to control the conversation but neither do they like yielding it fully. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Contact Center Modernization
Her career is defined by leading large-scale telephony cloud migration projects for enterprises like Nissan Motor Corporation and Dell Technologies.
AI in Voice Systems
She has specialized training in Omilia AI and experience designing and implementing Natural Language IVR environments.
Complex System Integration
Has a demonstrated history of integrating voice platforms with applications such as Salesforce, Siebel, Verint, and Callabrio.

Media Appearances

Nora has no verified media appearances

Work History

4-2022 - 8-2025
Contact Center Architect at Nissan Motor Corporation
2-2020 - 2-2022
Voice Design Architect at Dell Technologies
8-2018 - 2-2020
Avaya Advanced Solutions Architect at Avaya
5-2017 - 8-2018
System Architect at Pivot Technology Services Corp.
5-2016 - 5-2017
Avaya Advanced Solutions Architect at Avaya

Education

Bachelor of Science (B.S.) from The University of Tulsa

More Information

Social Presence :

Prographics :

Exp : 22 Location : Metro Jacksonville, United States Job Level : N/A Designation : Contact Center Architect at Nissan Motor Corporation
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Insights For Selling To Nora

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Be crisp while making the pitch
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nora is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Nora

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Nora move?

  • Their decision making speed is somewhere in the middle.
  • Can Nora take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Nora

Personality Compatibility


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