Fnu Rakesh

Collaborator
DISC Type : is

Technical Architect at Tata Consultancy Services

Avenel, New Jersey, United States

Overview

Rakesh is an Architect at Tata Consultancy Services with 15 years of specialized experience in Avaya Unified Communication and IP Telephony. He possesses deep expertise in designing, implementing, and supporting complex contact center infrastructures for clients in the healthcare and telecommunications sectors.

He has expert-level proficiency across an extensive and specific suite of Avaya platforms, including CM, AES, AAEP, AACC, SM, and SMGR.

Personality Overview

Good Listener

Consensus Builder

Appreciative

Win-win scenarios can appeal strongly to them.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. They are more likely to go for proven solutions.

Topics They Care About

Unified Communications
Possesses 15 years of deep expertise in Avaya Unified Communication platforms, including Communication Manager, Messaging, and Aura Experience Portal.
Contact Center Architecture
As a Technical Architect, he designs, integrates, and upgrades large-scale contact center infrastructures for clients like Horizon BCBS.
VoIP Solutions
Demonstrates brilliant technical skills in Voice over IP (VoIP) and related Cisco technologies like CUCM, CME, and Expressway.

Media Appearances

Fnu has no verified media appearances

Work History

8-2022
Technical Architect at Tata Consultancy Services
12-2016 - 8-2022
Technical Architect at Tata Consultancy Services
9-2015 - 12-2016
Senior Telecommunications Engineer at Hewlett Packard Enterprise
12-2010 - 8-2015
Telecommunications Engineer at Wipro Infotech
Architect at Tata Consultancy Services

Education

Fnu has no verified education history

More Information

Social Presence :

Prographics :

Exp : 15 Location : Avenel, New Jersey, United States Job Level : Mid-senior Designation : Technical Architect at Tata Consultancy Services
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Insights For Selling To Fnu

During A Call Or A Meeting

DO's

  • If possible, involve their colleagues in the sales process
  • Summarize the key points at the end of the conversation
  • Use phrases like ‘trust me when’, ‘your team will love’ etc.

DONT's

  • Don’t push them to make decisions very fast, let them take their time
  • Don’t ask too many questions that sound too dry and objective
  • Don’t give the impression of being unproven or risky

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fnu is

  • Relationship and rapport play a major role, followed by low risk and the presence of proof points.
  • Will you ever get a clear answer from Fnu

  • They are diplomatic when the need arises; they hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Fnu move?

  • They can take their time to reach decisions, even while they stay engaged and friendly.
  • Can Fnu take some risk or not?

  • They are unlikely to take many risks.

You And Fnu

Personality Compatibility


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