Nora Marton

Questioner
DISC Type : c

Tier 2 Customer Service Specialist at ZOLEO

London, England, United Kingdom

Overview

Dynamic Customer Experience Professional with over 12 years of experience in e-commerce and customer service across diverse sectors. A graduate of Budapest University of Economics and Business, she has a proven track record in launching operations and team leadership. Colleagues describe her as patient, helpful, and eager to learn.

Nora is a dedicated lifelong learner, frequently completing new certifications to enhance her skills. She is multilingual, speaking English, German, and Hungarian, and has an interest in companies like Unilever and Robert Half. She has also shown an interest in remote work opportunities across Europe.

She is proficient in at least three languages, with a colleague noting she may speak four.

Personality Overview

Not Easily Convinced

Price-Sensitive

Cautious & Analytical

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to fully evaluate every situation.

Topics They Care About

Customer Onboarding
Demonstrated a clear focus on this area by recently completing the "Onboarding and Adoption Best Practices for Customer Success Management" course.
AI in Customer Service
Proactively exploring the future of the industry by earning a certification in "AI for Customer Service Managers".
E-commerce Partnerships
Has direct experience managing global e-commerce and retail partnerships from her executive roles at Crabtree & Evelyn.

Media Appearances

Nora has no verified media appearances

Work History

7-2022 - 3-2025
Tier 2 Customer Service Specialist at ZOLEO
6-2019 - 3-2022
Global E-Commerce Partnership and Retail Executive at Crabtree & Evelyn
10-2017 - 6-2019
International Customer Service & Wholesale Executive at Crabtree & Evelyn
11-2013 - 7-2017
Customer Service Specialist at Agoda

Education

1995 - 2000
Bachelor's degree from Budapest University of Economics and Business

More Information

Social Presence :

Prographics :

Exp : 10 Location : London, England, United Kingdom Job Level : N/A Designation : Tier 2 Customer Service Specialist at ZOLEO
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Insights For Selling To Nora

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nora is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Nora

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Nora move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Nora take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Nora

Personality Compatibility


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