Norman Trinh, MBA in

Norman Trinh, MBA

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Senior Product Manager at American Airlines
📍 Dallas, Texas, United States

Norman Trinh is a Senior Product Manager at American Airlines, specializing in contact center platforms. His career is marked by extensive experience in managing large-scale retail contact center operations for major brands like Apple. He holds an MBA from the University of Texas and is a Certified ScrumMaster.

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Experience
20 Years
Current Role
Senior Product Manager
Job Level
Middle
Location
Dallas, Texas, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Norman cares about

Contact Center Platforms
Currently a Senior Product Manager for contact center platforms at American Airlines, with prior experience managing contact center technologies like Genesys and Avaya at Apple.
Operational Efficiency
Focused on optimizing team performance, having previously led teams at Apple to consistently achieve 80% service level goals in high-volume contact centers.
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Career

Work history

11-2024
Senior Product Manager
American Airlines
1-2022 - 12-2024
Contact Center Platforms Product Manager
American Airlines
12-2017 - 10-2021
Americas Retail Operations and Desktop Support Area Manager
Apple
5-2017 - 10-2017
Worldwide Retail Contact Center Onboarding Manager
Apple
3-2010 - 5-2017
Retail Contact Center Operations Analyst
Apple
In the press

Media appearances

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Education
2015 - 2017
Master of Business Administration (M.B.A.)
Texas McCombs School of Business
2003 - 2007
BA
Hardin-Simmons University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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