Omar Castro

Evaluator
DISC Type : Csd

Principal at SCCD Services, Consulting firm

Naucalpan de Juárez, México, Mexico

Overview

Omar Castro is a seasoned executive with extensive experience in international operations and the CRM outsourcing industry, having served as COO at Teleperformance and in leadership roles at Sykes. Colleagues describe him as a knowledgeable and experienced sales executive. He holds a Bachelors degree from Universidad Anahuac.

Omar demonstrates a strong commitment to continuous learning, recently completing certifications in Strategic Agility, Strategic Partnerships, and IoT Foundations, reflecting a keen interest in emerging technologies and executive leadership principles.

He is actively exploring the fundamentals of the Internet of Things (IoT).

Personality Overview

Thorough Evaluator

Fast But Analytical

Quality Focused

They are not very likely to become strong advocates of your product or service  They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

CRM Outsourcing
Described as one of the most knowledgeable and experienced executives in the CRM outsourcing industry in Mexico.
Revenue Growth
His previous roles have explicitly focused on revenue growth and effective client management.
Executive Leadership
His career history includes COO and Executive Director roles, and he has recently completed courses on Strategic Agility and executive leadership.

Media Appearances

Omar has no verified media appearances

Work History

3-2025
Principal at SCCD Services, Consulting firm
3-2022 - 3-2025
Chief Operating Officer at Teleperformance
2-2022 - 5-2024
Executive Director at SCDD Services
5-2012 - 2-2022
Country Director at Sykes
2-2010 - 5-2012
Managing Director, BD at Sykes at Sykes

Education

2001 - 2002
Bachelor's degree from Master Universidad Anahuac
1989 - 1995
CP from Universidad Iberoamericana del Norte

More Information

Social Presence :

Prographics :

Exp : 15 Location : Naucalpan de Juárez, México, Mexico Job Level : Mid-senior Designation : Principal at SCCD Services, Consulting firm
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Insights For Selling To Omar

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.

DONT's

  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Omar is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Omar

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Omar move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Omar take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Omar

Personality Compatibility


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