Pablo Mandujano Toovey

Examiner
DISC Type : cs

Payment Products Senior Manager (Debit + Credit) | Gerente de Medios de Pago (CMR + Debito) at Banco Falabella Chile

Chile

Overview

Pablo is the Senior Manager of Payment Products at Banco Falabella Chile, where he leads digital banking strategy for debit and credit. A former McKinsey Engagement Manager, he leverages his background in strategic consulting and an MBA from the University of Michigans Ross School of Business to enhance customer experiences.

He has a strong academic foundation in engineering from Pontificia Universidad Católica de Chile, where his work focused on optimization models. He demonstrates a passion for building high-impact teams and actively recruits for challenging roles that directly influence thousands of customers.

His Masters thesis, which focused on optimizing school and transportation locations in rural areas, won the Best Thesis award for his class.

Personality Overview

Process Oriented

Tough To Convince

Late Adopter

Being observant comes to them naturally.  They tend to be clear about their needs and limitations and are unlikely to promise too much. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Digital Banking Strategy
Leads strategy for digital payment products at Banco Falabella and previously managed strategic engagements for McKinsey & Company.
Payment Products
Currently the Senior Manager for both debit and credit payment products at Banco Falabella, overseeing their entire lifecycle.
Customer Experience
His social media posts emphasize creating a "high impact on the experience of thousands of customers" and making Banco Falabella the preferred bank in Chile.

Media Appearances

Pablo has no verified media appearances

Work History

7-2022
Payment Products Senior Manager (Debit + Credit) | Gerente de Medios de Pago (CMR + Debito) at Banco Falabella Chile
4-2022 - 3-2023
Head of Strategy Digital Bank | Gerente de Estrategia Banco Digital at Banco Falabella Chile
5-2021 - 3-2022
Engagement Manager at McKinsey & Company
9-2018 - 4-2021
Associate at McKinsey & Company
5-2017 - 8-2017
Summer Senior Consultant at Virtus Partners

Education

2016 - 2018
Master of Business Administration (MBA) from University of Michigan - Stephen M. Ross School of Business
2010 - 2011
Master of Science in Engineering from Pontificia Universidad Católica de Chile

More Information

Social Presence :

Prographics :

Exp : 11 Location : Chile Job Level : Middle Designation : Payment Products Senior Manager (Debit + Credit) | Gerente de Medios de Pago (CMR + Debito) at Banco Falabella Chile
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Insights For Selling To Pablo

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Be firm in your communication and stay in control

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pablo is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Pablo

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Pablo move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Pablo take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Pablo

Personality Compatibility


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