Pak Fong

Evaluator
DISC Type : dsc

Senior Director, Strategic Customer Program at salesforce.com

San Francisco Bay Area, United States

Overview

Pak Fong is an IT executive and management consultant with over 15 years of experience driving multi-million dollar business transformation initiatives. As a Senior Director at Salesforce, he leverages his expertise in CRM and sales effectiveness. He holds degrees from Cornell University and the University of Maryland, and colleagues describe him as brilliant, thoughtful, and inspiring.

He earned a Bachelor of Science from the University of Washington, a Master of Engineering from Cornell University, and an MBA from the University of Maryland.

Personality Overview

Thorough Evaluator

Quality Focused

Fast But Analytical

They are not very likely to become strong advocates of your product or service  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Business Transformation
He has a long career leading strategic programs, including corporate divestitures and large-scale, technology-enabled transformations for global companies.
CRM & Customer Experience
His specialties include CRM, customer service and support, and customer experience design, which are central to his role at Salesforce.
Global Program Management
He has managed complex global implementations, leading teams of over 600 people across dozens of countries.

Media Appearances

Pak has no verified media appearances

Work History

Senior Director, Strategic Customer Program at salesforce.com
Director, Business Consulting NE Asia at BT Global Services
Partner at Infosys Consulting
Director at Deloitte Consulting
VP - Technology at Teletech Holdings

Education

MBA from University of Maryland - Robert H. Smith School of Business
M. Eng from Cornell University

More Information

Social Presence :

Prographics :

Exp : N/A Location : San Francisco Bay Area, United States Job Level : Senior Designation : Senior Director, Strategic Customer Program at salesforce.com
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Insights For Selling To Pak

During A Call Or A Meeting

DO's

  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.

DONT's

  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pak is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Pak

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Pak move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Pak take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Pak

Personality Compatibility


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