Pallavi Gadepalli

Captain
DISC Type : DS

Tech Advisor at Empress naturals

Santa Clara, California, United States

Overview

Pallavi Gadepalli is a product and customer success leader with over 20 years of experience at tech giants like ServiceNow, Cisco, Microsoft, and HP. She is now the Founder and CEO of EnterpriseChai, a GenAI startup focused on conversational intelligence for post-sales teams. Colleagues describe her as passionate, driven, and relentless in her pursuit of customer success.

Outside of her tech career, Pallavi is deeply passionate about Indian classical music and is preparing for her Sangeet Visharad exams, a high-level music qualification. She enjoys making her own masala chai, which also served as the inspiration for her companys name, as a play on "Conversational AI".

Unique fact: Pallavi holds a patent for a method of verifying connections between devices in a network.

Personality Overview

Long-Term Thinker

Planner & Achiever

Consummate Professional

They might take some time to make their mind up but once they do, they don't change it easily.  They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

AI in Customer Success
Her startup, EnterpriseChai, is dedicated to building AI copilots to revolutionize post-sale customer management and make CSMs more effective.
Startup Founding
As a founder, she is part of multiple founder programs like Microsoft Startup Founders Hub and Antler EIR, and often discusses startup GTM strategies.
Product Management
With a long career as a product manager at eBay, Cisco, and ServiceNow, she is passionate about having a key input into a product's direction.

Media Appearances

Pallavi has no verified media appearances

Work History

12-2024
Tech Advisor at Empress naturals
1-2024
Founder & CEO at Post-sale GenAI Startup (Stealth)
1-2024 - 2-2025
Advisory Partner at Spearhead
1-2024 - 2-2025
VP of Product at Screenify.Ai
11-2021 - 11-2023
Sr Principal Product Manager at ServiceNow, Platform Web UX

Education

1998 - 2000
Masters of Science from Loyola University Chicago
1994 - 1998
Bachelor of Engineering (B.E.) from AIT

More Information

Social Presence :

Prographics :

Exp : 3 Location : Santa Clara, California, United States Job Level : Leadership Designation : Tech Advisor at Empress naturals
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Insights For Selling To Pallavi

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't go over them unless you are left with no other option
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pallavi is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Pallavi

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Pallavi move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Pallavi take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Pallavi

Personality Compatibility


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