Pam Dodrill in

Pam Dodrill

Login to view DISC.
Advisor at PeakSpan Capital
📍 United States

Pam Dodrill is a growth and retention-focused executive, currently serving as Chief Customer Officer at Reputation and an Advisor at PeakSpan Capital. With experience at two unicorns and one IPO, she specializes in scalable customer success, account management, and support. She holds a BS from York College of Pennsylvania and a certificate in AI Strategy from MIT.

As the executive sponsor for Reputations RepPride employee resource group, Pam is a passionate advocate for inclusivity, allyship, and community engagement. She is committed to fostering a thriving and inclusive team culture.

Pam is the author of "Dodrills Dojo, " a blog focused on sharing insights about customer service and support.

Read the full overview →
Experience
5 Years
Current Role
Advisor
Job Level
Senior
Location
United States
Personality Overview

How Pam shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Pam cares about

Customer Experience
A self-described "customer-obsessed" leader, she believes delivering a great experience is the best way to gain repeat and new business, a perspective she shared with Fortune.
SaaS Growth
Advises SaaS portfolio clients on GTM retention and growth strategies and has a track record of achieving significant YoY increases in net revenue retention.
+5 more topics Login to view topics
Career

Work history

5-2023
Advisor
PeakSpan Capital
8-2023 - 7-2024
Chief Customer Officer
Reputation
10-2018 - 12-2021
Vice President, Customer Support and Success
Zapier
4-2017 - 6-2018
Vice President, Customer Growth (Sales and Success)
Skilljar
VP Customer Success
ServiceMax
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
12-2024 - 3-2025
AI Strategy and Leadership Program
MIT Professional Education
BS
York College of Pennsylvania
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Pam. Free, 10 seconds.