Tarun Kumar Murala

Initiator
DISC Type : Di

Principal Engineer at ServiceNow

Santa Clara, California, United States

Overview

Tarun Kumar Murala is a Principal Engineer at ServiceNow, specializing in building autonomous AI agents and applied AI solutions. His leadership has driven significant revenue growth, launching product suites that generated over $200 million. He holds a B. Tech from Jawaharlal Nehru Technological University and has multiple ServiceNow certifications.



He holds patents for "DevOps Integrations Architecture in ServiceNow" and "Hybrid Project Scheduling, " showcasing his innovative contributions to the field.

Personality Overview

Conviction Driven

Confident

Friendly Challenger

They respond well to objective pitches but also attach some value to relationships.  They measure a product on its merit but can be influenced by strong testimonials. They don’t mind taking a stand if they believe in something.

Topics They Care About

Autonomous AI Agents
His current role and headline focus is on building autonomous AI agents and architecting multi-agent frameworks to automate complex enterprise workflows.
LLM Performance
He has written about the technical challenges of LLM context window limits and the "Token Crisis, " indicating a deep interest in model efficiency and scaling.
Strategic Product Planning
Employs Amazon-style 6-page strategy documents and SAFe processes to achieve high feature delivery rates and significant bug reductions in his teams.

Media Appearances

Tarun has no verified media appearances

Work History

12-2025
Principal Engineer at ServiceNow
7-2021 - 12-2025
Senior Director at Reputation
3-2020 - 7-2021
Senior Manager at ServiceNow
1-2018 - 3-2020
Manager at ServiceNow
11-2015 - 3-2018
Senior Application Developer at ServiceNow

Education

2004 - 2008
B.Tech from Jawaharlal Nehru Technological University

More Information

Social Presence :

Prographics :

Exp : 14 Location : Santa Clara, California, United States Job Level : Mid-senior Designation : Principal Engineer at ServiceNow
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Insights For Selling To Tarun

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Clearly address the competitive aspects
  • Focus on the big picture and the strategic value of your product

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be very informal even if they are being so themselves
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tarun is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Tarun

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Tarun move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Tarun take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Tarun

Personality Compatibility


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