Pam Eaton

Observer
DISC Type : ic

Director IT PMO and Customer Service at The University of Toledo

United States

Overview

Pam Eaton is an experienced IT leader with over 25 years of experience, currently serving as the Director of IT PMO and Customer Service at the University of Toledo. Her background includes extensive experience in healthcare IT, particularly in leading large-scale Epic implementations. She holds a Masters from The University of Findlay.

Her career has been centered in the academic medical field, where she has managed complex projects involving electronic medical records and health information management systems, showcasing a deep commitment to improving healthcare through technology.

She was the senior project manager for a comprehensive 15-month Epic implementation covering ambulatory, ancillary, inpatient, and revenue cycle applications.

Personality Overview

Assertive

Example Seeker

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally good communicators and can be hard to convince. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Healthcare IT
Has over 25 years of experience in healthcare IT, including a significant role as Director of HIT & HIM at the University of Toledo Medical Center.
EHR Implementation
Served as the senior project manager for a full lifecycle, 15-month Epic implementation across multiple hospital departments and revenue cycle applications.
IT Project Management
Her current role as Director of the IT Project Management Office (PMO) at the University of Toledo highlights her expertise in overseeing IT projects.

Media Appearances

Pam has no verified media appearances

Work History

5-2025
Director IT PMO and Customer Service at The University of Toledo
3-2012
Director HIT & HIM at UNIVERSITY OF TOLEDO MEDICAL CENTER
3-2012
Director HIT & HIM at UNIVERSITY OF TOLEDO MEDICAL CENTER
Team Lead EMR Implementation at ProMedica

Education

Master's degree from The University of Findlay
Bachelor's degree from The University of Toledo

More Information

Social Presence :

Prographics :

Exp : 13 Location : United States Job Level : Mid-senior Designation : Director IT PMO and Customer Service at The University of Toledo
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Insights For Selling To Pam

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Ask them questions to understand their needs better while staying affable
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pam is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Pam

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Pam move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Pam take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Pam

Personality Compatibility


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