Pamela Murphy

Examiner
DISC Type : cs

European Operations Manager at ABB

Greater Lyon Area, France

Overview

Pamela Murphy is the European Operations Manager for Pulp & Paper at ABB, where she has built a remarkable 35-year career. Starting as an installation engineer, she now leads the project delivery operations function across Europe, leveraging her deep industry knowledge. She is a graduate of the Dundalk Institute of Technology.

Pamela is deeply passionate about the human side of the pulp and paper industry. She is a prominent part of ABBs "We are Generation Paper" campaign, which she describes as being about the shared experiences, in-depth knowledge, and lasting relationships that provide long-term value to customers and the industry.

After dedicating over 35 years to ABB, she has become a key figure in the companys pulp and paper legacy.

Personality Overview

Process Oriented

Late Adopter

Overcautious

Being observant comes to them naturally.  They do not like taking risks at all and go for proven options in the end. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Pulp & Paper Industry
Has dedicated her entire 35-year career to this industry at ABB, from installation engineer to leading European operations.
Building Trust
Believes that close relationships and a deep level of trust are key to solving customer problems and providing long-term value.
Quality Control Systems
Began her career installing QCS and has extensive experience with process automation, control systems, and drives projects for the industry.

Media Appearances

The face of dedication. Pamela Murphy, European Operations Manager – ABB (Instagram Reel). Featured in Instagram

See Now

Work History

5-2023
European Operations Manager at ABB
1-2019 - 4-2023
Sales Engineer at ABB
Project Manager at ABB
Product Manager at ABB
Technical Specification Engineer at ABB

Education

1985 - 1988
Diploma in Electronic Engineering - Product Developpement from Dundalk Institute of Technology

More Information

Social Presence :

Prographics :

Exp : 6 Location : Greater Lyon Area, France Job Level : Middle Designation : European Operations Manager at ABB
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Insights For Selling To Pamela

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Be firm in your communication and stay in control
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pamela is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Pamela

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Pamela move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Pamela take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Pamela

Personality Compatibility


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