Pankaj Meena

Pioneer
DISC Type : DIS

VP of Engineering at Capillary Technologies

Bengaluru, Karnataka, India

Overview

Pankaj Meena is the VP of Engineering at Capillary Technologies, leading a 150+ person team for the CRM product suite. With over 18 years of experience in sectors like FinTech and TravelTech, he specializes in scaling engineering teams and driving platform reliability. He is an alumnus of the Indian Institute Of Information Technology Allahabad.

Colleagues consistently describe him as a calm, empowering, and outstanding leader who balances strategic thinking with hands-on support. His recommendations highlight his exceptional people management skills and his ability to foster team success. He follows publications like the Harvard Business Review.

At a previous role at Paytm, he oversaw platforms serving over 60 million accounts that processed more than 950 million monthly transactions.

Personality Overview

Dynamic But Sincere

Friendly But Fast

Driven But Considerate

If they are convinced, they can become very strong champions for your product  They have the unique ability to win both love and respect from their team (or outsiders) They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

Platform Reliability
He recently highlighted his team's success in achieving 99. 999% (5 Nines) uptime, showing a deep focus on system stability and high availability.
Scaling Engineering Teams
He has direct experience scaling teams, having grown his engineering organization at Capillary from 80 to over 150 members in 18 months.
AI in CRM
His professional headline explicitly mentions driving AI adoption as a key focus, indicating a strategic priority to integrate AI into CRM and loyalty platforms.

Media Appearances

Pankaj Meena - VP, Engineering - Capillary Technologies - Bold.pro. Featured in Bold.pro

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Pankaj Meena - Working at Capillary Technologies - Weekday. Featured in Weekday

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Work History

11-2022
VP of Engineering at Capillary Technologies
4-2022 - 11-2022
AVP Engineering at Paytm
11-2020 - 3-2022
Director of Engineering at Paytm
8-2018 - 11-2020
Associate Director Of Engineering at TravelTriangle
7-2017 - 8-2018
Engineering Manager at TravelTriangle

Education

2003 - 2007
Btech from Indian Institute Of Information Technology Allahabad

More Information

Social Presence :

Prographics :

Exp : 14 Location : Bengaluru, Karnataka, India Job Level : Senior Designation : VP of Engineering at Capillary Technologies
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Insights For Selling To Pankaj

During A Call Or A Meeting

DO's

  • Ask them for a lunch or coffee once some rapport has been established
  • Showcase existing customers and use case-studies to grab their attention
  • During followups, use calls or text if needed, they should be fine

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pankaj is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Pankaj

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Pankaj move?

  • They are generally fast movers and can take quick decisions
  • Can Pankaj take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Pankaj

Personality Compatibility


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