Pat Brenner

Critic
DISC Type : C

Sr. Principal, AI & Automation, Customer Operations at Alcon

United States

Overview

Pat leads enterprise AI and automation initiatives at Alcon, specializing in customer operations and human-in-the-loop systems. He has a background in implementing large-scale SaaS and process transformations in regulated industries like healthcare and finance. Colleagues describe him as a seasoned, capable, and detail-oriented analyst.

He is actively thinking about the environmental costs and impacts of the accelerating adoption of enterprise AI.

Personality Overview

Information Seeker

Precise

ROI Driven

It is very likely that they will negotiate pricing or other important terms.  They prefer to analyze logically and value objective facts over emotions. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Enterprise AI Adoption
He focuses on the end-to-end delivery of AI initiatives, from discovery and design through to scaled production and ongoing optimization.
AI Governance
His work in regulated industries emphasizes a strong focus on governance, adoption, and measurable outcomes in partnership with legal and compliance teams.
Human-in-the-Loop AI
A core area of his stated expertise, focusing on the intersection of applied intelligence, customer experience, and operations.

Media Appearances

Pat has no verified media appearances

Work History

9-2021
Sr. Principal, AI & Automation, Customer Operations at Alcon
4-2018 - 11-2020
Director, Process Design & Improvement – Patient & Specialty Services at Novartis
5-2012 - 4-2018
Business Transformation Consultant / Program Manager at Alcon, BBVA Compass, Capital One, Bank of America

Education

2006 - 2007
MBA from American InterContinental University
1980 - 1982
BA from Shippensburg University of Pennsylvania

More Information

Social Presence :

Prographics :

Exp : 13 Location : United States Job Level : Mid-senior Designation : Sr. Principal, AI & Automation, Customer Operations at Alcon
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Insights For Selling To Pat

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be formal and objective, they will appreciate it more
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Do not use very emotional or colorful language
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pat is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Pat

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Pat move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Pat take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Pat

Personality Compatibility


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