Pat Brenner in

Pat Brenner

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Sr. Principal, AI & Automation, Customer Operations at Alcon
📍 United States

Pat leads enterprise AI and automation initiatives at Alcon, specializing in customer operations and human-in-the-loop systems. He has a background in implementing large-scale SaaS and process transformations in regulated industries like healthcare and finance. Colleagues describe him as a seasoned, capable, and detail-oriented analyst.

He is actively thinking about the environmental costs and impacts of the accelerating adoption of enterprise AI.

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Experience
13 Years
Current Role
Sr. Principal, AI & Automation, Customer Operations
Job Level
Mid-senior
Location
United States
Personality Overview

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Decision Approach
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Priorities

Topics Pat cares about

Enterprise AI Adoption
He focuses on the end-to-end delivery of AI initiatives, from discovery and design through to scaled production and ongoing optimization.
AI Governance
His work in regulated industries emphasizes a strong focus on governance, adoption, and measurable outcomes in partnership with legal and compliance teams.
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Career

Work history

9-2021
Sr. Principal, AI & Automation, Customer Operations
Alcon
4-2018 - 11-2020
Director, Process Design & Improvement – Patient & Specialty Services
Novartis
5-2012 - 4-2018
Business Transformation Consultant / Program Manager
Alcon, BBVA Compass, Capital One, Bank of America
In the press

Media appearances

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Education
2006 - 2007
MBA
American InterContinental University
1980 - 1982
BA
Shippensburg University of Pennsylvania
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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