Pat Brenner in

Pat Brenner

Critic · DISC type C
Sr. Principal, AI & Automation, Customer Operations at Alcon
📍 United States

Pat leads enterprise AI and automation initiatives at Alcon, specializing in customer operations and human-in-the-loop systems. He has a background in implementing large-scale SaaS and process transformations in regulated industries like healthcare and finance. Colleagues describe him as a seasoned, capable, and detail-oriented analyst.

He is actively thinking about the environmental costs and impacts of the accelerating adoption of enterprise AI.

Read the full overview →
Experience
13 Years
Current Role
Sr. Principal, AI & Automation, Customer Operations
Job Level
Mid-senior
Location
United States
Personality Overview

How Pat shows up

Information Seeker
Precise
ROI Driven

It is very likely that they will negotiate pricing or other important terms. They prefer to analyze logically and value objective facts over emotions. Unless the value is proven by data, they are unlikely to value fancy features.

Priorities

Topics Pat cares about

Enterprise AI Adoption
He focuses on the end-to-end delivery of AI initiatives, from discovery and design through to scaled production and ongoing optimization.
AI Governance
His work in regulated industries emphasizes a strong focus on governance, adoption, and measurable outcomes in partnership with legal and compliance teams.
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Career

Work history

9-2021
Sr. Principal, AI & Automation, Customer Operations
Alcon
4-2018 - 11-2020
Director, Process Design & Improvement – Patient & Specialty Services
Novartis
5-2012 - 4-2018
Business Transformation Consultant / Program Manager
Alcon, BBVA Compass, Capital One, Bank of America
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2006 - 2007
MBA
American InterContinental University
1980 - 1982
BA
Shippensburg University of Pennsylvania
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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