Goula Charalambous - People Director

Pioneer
DISC Type : DIS

People Director at Trust Payments

London, England, United Kingdom

Overview

Goula Charalambous is a strategic HR leader with over 20 years of experience, currently serving as the People Director at Trust Payments. She specializes in organizational transformation, stakeholder management, and developing robust HR strategies for global companies. Colleagues frequently describe her as knowledgeable, commercial, strategic, committed, and highly personable.

Personality Overview

Driven But Considerate

Friendly But Fast

Dynamic But Sincere

They have the unique ability to win both love and respect from their team (or outsiders)  If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

Organizational Transformation
Her career is defined by leading transformational change, including a complete overhaul of the HR function at SmartestEnergy to support global expansion.
Strategic People Advice
Her headline emphasizes her role as a Strategic People Advisor and Executive People Partner, focused on commercial outcomes and workforce motivation.
Startup HR Models
She has direct experience as a self-employed consultant, where she worked primarily with start-up businesses to establish robust HR working models from the ground up.

Media Appearances

Goula has no verified media appearances

Work History

7-2023
People Director at Trust Payments
4-2020 - 7-2023
Global VP of Human Resources - Smartestenergy at SmartestEnergy
10-2019 - 2-2023
Vice President Human Resources at SmartestEnergy
10-2018 - 10-2019
Head of Business Partnering at SmartestEnergy
12-2017 - 10-2018
Consultant at Self-Employed

Education

Education details unavailable from Garratt Green Comprehensive

More Information

Social Presence :

Prographics :

Exp : 37 Location : London, England, United Kingdom Job Level : Mid-senior Designation : People Director at Trust Payments
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Insights For Selling To Goula

During A Call Or A Meeting

DO's

  • During followups, use calls or text if needed, they should be fine
  • Ask them for a lunch or coffee once some rapport has been established
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Goula is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Goula

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Goula move?

  • They are generally fast movers and can take quick decisions
  • Can Goula take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Goula

Personality Compatibility


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