Pathelia Alford

Harmonizer
DISC Type : SI

Contact Center Agent at Mac Properties

Greater Chicago Area, United States

Overview

Pathelia Alford is a retail and hospitality professional with a background in operations, staff development, and merchandising. She has demonstrated significant career growth at Mac Properties, progressing from Assistant Front Desk Manager to her current role as Senior Front Desk Manager. She studied Art/Art Studies at City Colleges of Chicago-Kennedy-King College.

Based on her education, Pathelia likely has a strong appreciation for art and creative expression. Her professional interests include major retail brands like Target, indicating a continued passion for the retail sector alongside her hospitality management career.

She has been promoted multiple times within the same company, highlighting her dedication and strong performance.

Personality Overview

Risk-Averse

Adaptive

Diplomatic

Scenarios where both sides can come out as winners appeal to them greatly.  They are more likely to opt for solutions that are proven in the market. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

Staff Development
Her profile explicitly lists staff development as a key proficiency, showcasing her experience in managing and nurturing teams in a retail and hospitality setting.
Resident Experience
Her entire tenure at Mac Properties, from Resident Support to Senior Front Desk Manager, revolves around ensuring positive resident services and front desk management.
Career Progression
She has consistently shared updates about her promotions, indicating that professional growth and taking on new responsibilities are important to her.

Media Appearances

Pathelia has no verified media appearances

Work History

9-2025
Contact Center Agent at Mac Properties
9-2025
Resident Support at Mac Properties
10-2022 - 6-2025
Senior Front Desk Manager at Mac Properties
1-2022 - 10-2022
Front Desk Manager at Mac Properties
8-2021 - 1-2022
Assistant Front Desk Manager at Mac Properties

Education

1985 - 1985
Art/Art Studies from City Colleges of Chicago-Kennedy-King College

More Information

Social Presence :

Prographics :

Exp : 10 Location : Greater Chicago Area, United States Job Level : N/A Designation : Contact Center Agent at Mac Properties
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Insights For Selling To Pathelia

During A Call Or A Meeting

DO's

  • Show them how they look good by making this decision
  • If possible, involve their colleagues in the sales process
  • Use phrases like ‘trust me when’, ‘your team will love’ etc.

DONT's

  • Don’t ask too many questions that sound too dry and objective
  • Don’t sound very transactional
  • Don’t give the impression of being unproven or risky

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pathelia is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from Pathelia

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will Pathelia move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can Pathelia take some risk or not?

  • They probably won’t put a lot at risk.

You And Pathelia

Personality Compatibility


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