Patricia Horan

Energizer
DISC Type : I

Customer Service Manager at SonicWall Inc.

Greater Phoenix Area, United States

Overview

Patricia has no verified overview

Personality Overview

Believer

Big Picture Person

Full Of Energy

They are people oriented, friendly and like creating new connections.  They are naturally enthusiastic, so take their promise with a pinch of salt. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Patricia has no verified topics they care about

Media Appearances

Patricia has no verified media appearances

Work History

4-2017
Customer Service Manager at SonicWall Inc.
8-2016 - 2-2017
Technical Support Manager at SonicWall Inc.
1-2011 - 8-2016
Customer Assurance at SonicWall Inc.
9-2005 - 1-2011
Customer Service Supervisor at SonicWall Inc.
10-2003 - 9-2005
Technical Support Engineer / Customer Service Representative at e4e Tech Support

Education

2001 - 2002
15 credit hours from University of Phoenix
1982 - 1986
Education details unavailable from Stella Maris HS

More Information

Social Presence :

Prographics :

Exp : 22 Location : Greater Phoenix Area, United States Job Level : Middle Designation : Customer Service Manager at SonicWall Inc.
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Insights For Selling To Patricia

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t assume a yes just because they have not said no
  • Avoid overloading them with too much detail
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Patricia is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Patricia

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Patricia move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Patricia take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Patricia

Personality Compatibility


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