Patrick Bixel in

Patrick Bixel

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Director, Escalation Management - Operations Support Center at Expedient
📍 United States

Patrick is an accomplished leader in cloud and managed services, currently serving as the Director of Escalation Management at Expedient. A graduate of West Virginia University, his colleagues frequently describe him as a person of high integrity, a consummate professional, and an excellent leader who excels at guiding organizations through transformative growth.

Outside of his professional life, Patrick is a former U. S. Army Captain with the 10th Mountain Division. He appears to enjoy running, having participated in charity runs and marathons. He and his family reside in the Canfield, Ohio area and he is also a dog owner.

Unique fact: He once successfully planned and executed a $15 million datacenter build from the ground up, managing all aspects of the project.

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Current Role
Director, Escalation Management - Operations Support Center
Location
United States
Personality Overview

How Patrick shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Patrick cares about

IT Escalation Management
As the Director of Escalation Management, this is his core professional responsibility, focusing on resolving high-stakes technical issues for clients.
Datacenter Operations
He has extensive experience in datacenter engineering, including managing the build-out of a multi-million dollar facility from scratch.
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Career

Work history

10-2024
Director, Escalation Management - Operations Support Center
Expedient
3-2020 - 11-2024
Senior Manager, Operations Support Center
Expedient
7-2019 - 3-2020
Quality Assurance Leader
Expedient
12-2015 - 11-2018
Vice President Client Services
TierPoint
12-2013 - 12-2015
Director - Datacenter Engineering and Services
TierPoint (formerly Windstream Hosted Solutions)
In the press

Media appearances

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Education
1989 - 1993
BS
West Virginia University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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