Patrick Bixel

Inspirer
DISC Type : id

Director, Escalation Management - Operations Support Center at Expedient

United States

Overview

Patrick is an accomplished leader in cloud and managed services, currently serving as the Director of Escalation Management at Expedient. A graduate of West Virginia University, his colleagues frequently describe him as a person of high integrity, a consummate professional, and an excellent leader who excels at guiding organizations through transformative growth.

Outside of his professional life, Patrick is a former U. S. Army Captain with the 10th Mountain Division. He appears to enjoy running, having participated in charity runs and marathons. He and his family reside in the Canfield, Ohio area and he is also a dog owner.

Unique fact: He once successfully planned and executed a $15 million datacenter build from the ground up, managing all aspects of the project.

Personality Overview

Achievment Oriented

Charming & Persuasive

Fast Adopter

They usually prefer to drive the conversation.  They measure a product on its merit but can be influenced by strong testimonials. They don’t mind taking a stand if they believe in something.

Topics They Care About

IT Escalation Management
As the Director of Escalation Management, this is his core professional responsibility, focusing on resolving high-stakes technical issues for clients.
Datacenter Operations
He has extensive experience in datacenter engineering, including managing the build-out of a multi-million dollar facility from scratch.
Customer Support
His career history consistently emphasizes a commitment to providing outstanding customer support and achieving high client satisfaction metrics.

Media Appearances

Patrick has no verified media appearances

Work History

10-2024
Director, Escalation Management - Operations Support Center at Expedient
3-2020 - 11-2024
Senior Manager, Operations Support Center at Expedient
7-2019 - 3-2020
Quality Assurance Leader at Expedient
12-2015 - 11-2018
Vice President Client Services at TierPoint
12-2013 - 12-2015
Director - Datacenter Engineering and Services at TierPoint (formerly Windstream Hosted Solutions)

Education

1989 - 1993
BS from West Virginia University

More Information

Social Presence :

Prographics :

Exp : N/A Location : United States Job Level : N/A Designation : Director, Escalation Management - Operations Support Center at Expedient
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Insights For Selling To Patrick

During A Call Or A Meeting

DO's

  • Refer to testimonials from well known people to highlight the value of your product
  • Clearly address the competitive aspects
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t be very informal even if they are being so themselves
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Patrick is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Patrick

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Patrick move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Patrick take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Patrick

Personality Compatibility


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