Patrick Pahl

Captain
DISC Type : SD

Chief Operating Officer at ReliableCX

Burlingame, California, United States

Overview

Patrick is the Co-founder and COO of ReliableCX, a firm transforming enterprise customer experience with conversational AI. A graduate of UC Berkeleys Haas School of Business, he has a long career in high-tech business development, partnerships, and channel sales. Colleagues describe him as experienced, smart, and personable.

He maintains a strong connection to his alma mater, the University of California, Berkeley, where he serves as an advisor for the Berkeley SkyDeck incubator. He has an interest in thought leadership from publications like the Harvard Business Review.

For over 10 years at IBM, he managed massive and complex multi-billion dollar strategic software partnerships, including with Oracle and SAP.

Personality Overview

Planner & Achiever

Consummate Professional

Output-Driven

They exhibit a rare combination of being result-oriented but patient at the same time.  They might take some time to make their mind up but once they do, they don't change it easily. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Conversational AI
His current role as Co-founder and COO of ReliableCX is focused on deploying conversational AI to transform the enterprise customer experience.
Channel Ecosystems
He has extensive experience building and leading channel sales and partnership teams at companies like Pipedrive and SugarCRM to accelerate revenue growth.
Startup Mentorship
Serves as an advisor at Berkeley SkyDeck, providing guidance to incubator and startup partners, showcasing a passion for fostering new ventures.

Media Appearances

Patrick has no verified media appearances

Work History

1-2025
Chief Operating Officer at ReliableCX
4-2020
Advisor at Berkeley SkyDeck
3-2021 - 1-2024
Vice President Channel & Partner Sales at Pipedrive
3-2020 - 3-2021
Vice President of Alliances, Partners and Channels at Surprise.com
11-2018 - 8-2019
Vice President of Alliances, Channels and Field Operations at SugarCRM

Education

BS from University of California, Berkeley, Haas School of Business
MBA from Golden Gate University

More Information

Social Presence :

Prographics :

Exp : 10 Location : Burlingame, California, United States Job Level : Leadership Designation : Chief Operating Officer at ReliableCX
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Insights For Selling To Patrick

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't go over them unless you are left with no other option
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Patrick is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Patrick

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Patrick move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Patrick take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Patrick

Personality Compatibility


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