Paul Atkins in

Paul Atkins

Visionary · DISC type Ds
Head of Digital Service at Simplyhealth
📍 Manchester Area, United Kingdom

Paul is an award-winning professional with over 15 years of experience driving business growth through customer experience improvement. As Head of Digital Service at Simplyhealth, he specializes in digital transformation and AI deployment. People who have worked with him describe him as approachable, insightful, driven, and a great leader.

Based on his activities, Paul appears to have a strong interest in rugby, having attended a summit at the home of the sport and met a World Cup-winning player. He also expresses great pride in his team, highlighting his value for camaraderie and collaborative success.

He was the first in the world to deploy generative AI for customer service replies.

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Experience
19 Years
Current Role
Head of Digital Service
Job Level
Mid-senior
Location
Manchester Area, United Kingdom
Personality Overview

How Paul shows up

Goal-Oriented
Fast But Thoughtful
Direct & Assertive

They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Priorities

Topics Paul cares about

Generative AI Deployment
He is leading initiatives in conversational AI, NLP, and RPA, and was the first in the world to deploy generative AI for service replies in his current role.
Customer Experience
His entire career has focused on CX improvement. He actively participates in industry events like 'CX Live' to stay current on insights and trends.
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Career

Work history

3-2023
Head of Digital Service
Simplyhealth
6-2022 - 11-2022
Associate Director, EMEA Service Operations
Wayfair
6-2020 - 6-2022
Senior Leader - Global Experience Management (Operational Excellence)
Expedia Group
1-2019 - 6-2020
Head of Group Operations & Strategy
BPP
10-2017 - 1-2019
Senior Insight, CX and Strategy Manager (Ops Improvement/CI)
npower
In the press

Media appearances

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Education
2003 - 2007
BA (hons)
Northumbria University
2001 - 2003
A Level History
Sir John Deane's College
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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