Paul Boakes

Initiator
DISC Type : Di

Senior IT Operations Manager at McArthurGlen Group

London Area, United Kingdom

Overview

Paul Boakes is a Senior IT Operations Manager at McArthurGlen Group with over 25 years of experience leading complex IT operations in retail and manufacturing. He is an ITIL-certified professional specializing in service management and high-availability systems. Colleagues describe him as calm, professional, and diligent, with a great work ethic.

Outside of work, Paul is deeply involved in community volunteering, particularly with charities related to narrowboats. He dedicates his time to the National Community Boats Association, training other volunteers and leveraging his companys employee volunteer scheme to support causes he is passionate about.

He is the author of a training manual for the Hillingdon Narrowboats Association, demonstrating his expertise and commitment to safe boating.

Personality Overview

Conviction Driven

Friendly Challenger

Impact-Oriented

They usually prefer to drive the conversation.  They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

IT Service Management
Holds ITIL certifications and has over two decades of experience implementing and refining IT service delivery frameworks in business-critical environments.
Global IT Operations
Manages IT Service Operations across 23 designer outlets in the UK and Europe, supporting over 900 people and 3000 stores.
Team Leadership
His leadership style focuses on empowering teams to achieve excellence, and he publicly celebrates the growth and contributions of his team members.

Media Appearances

Paul has no verified media appearances

Work History

1-2020
Senior IT Operations Manager at McArthurGlen Group
2-2016 - 12-2019
IT Service Delivery Manager at Nomad Foods Europe
8-2014 - 1-2016
IT Operations Manager (interim) at Thames Tideway Tunnel
8-2012 - 3-2014
Senior IT Service Delivery Manager at Vanderlande Industries
9-2011 - 8-2012
Owner/Director at Moab Consulting Ltd

Education

1985 - 1986
OND from Mid Kent College of Higher and Further Education
1980 - 1985
CGE 'O' Levels from Aylesford

More Information

Social Presence :

Prographics :

Exp : 28 Location : London Area, United Kingdom Job Level : Middle Designation : Senior IT Operations Manager at McArthurGlen Group
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Insights For Selling To Paul

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Focus on the big picture and the strategic value of your product
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paul is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Paul

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Paul move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Paul take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Paul

Personality Compatibility


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