Paul Boakes in

Paul Boakes

Initiator · DISC type Di
Senior IT Operations Manager at McArthurGlen Group
📍 London Area, United Kingdom

Paul Boakes is a Senior IT Operations Manager at McArthurGlen Group with over 25 years of experience leading complex IT operations in retail and manufacturing. He is an ITIL-certified professional specializing in service management and high-availability systems. Colleagues describe him as calm, professional, and diligent, with a great work ethic.

Outside of work, Paul is deeply involved in community volunteering, particularly with charities related to narrowboats. He dedicates his time to the National Community Boats Association, training other volunteers and leveraging his companys employee volunteer scheme to support causes he is passionate about.

He is the author of a training manual for the Hillingdon Narrowboats Association, demonstrating his expertise and commitment to safe boating.

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Experience
28 Years
Current Role
Senior IT Operations Manager
Job Level
Middle
Location
London Area, United Kingdom
Personality Overview

How Paul shows up

Conviction Driven
Friendly Challenger
Impact-Oriented

They usually prefer to drive the conversation. They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials.

Priorities

Topics Paul cares about

IT Service Management
Holds ITIL certifications and has over two decades of experience implementing and refining IT service delivery frameworks in business-critical environments.
Global IT Operations
Manages IT Service Operations across 23 designer outlets in the UK and Europe, supporting over 900 people and 3000 stores.
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Career

Work history

1-2020
Senior IT Operations Manager
McArthurGlen Group
2-2016 - 12-2019
IT Service Delivery Manager
Nomad Foods Europe
8-2014 - 1-2016
IT Operations Manager (interim)
Thames Tideway Tunnel
8-2012 - 3-2014
Senior IT Service Delivery Manager
Vanderlande Industries
9-2011 - 8-2012
Owner/Director
Moab Consulting Ltd
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1985 - 1986
OND
Mid Kent College of Higher and Further Education
1980 - 1985
CGE 'O' Levels
Aylesford
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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