Paul Piero

Energizer
DISC Type : I

Customer Success Consultant at Lumen Technologies

Dublin, Ohio, United States

Overview

Paul Piero is an experienced manager specializing in customer success and sales operations within the technology and telecommunications sectors. His expertise covers driving pre- and post-sales efforts, revenue management, and customer retention. He holds a BBA from the University of Cincinnatis Carl H. Lindner College of Business.



While at AT&T, he increased his teams Sales Satisfaction Survey NPS scores by an impressive 82% over a six-month period.

Personality Overview

Big Picture Person

Believer

Relationship Oriented

They are always positive and upbeat, so take their promises with a pinch of salt.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Customer Success
His current role involves implementing customer success plans, driving product adoption, and identifying opportunities for service expansion at Lumen Technologies.
Sales Operations
Managed and supported sales teams across multi-state regions at both AT&T and CenturyLink, focusing on process support for IP-based products.
Revenue Growth
Responsible for revenue retention and growth strategies, successfully increasing the annual revenue of an assigned account base by 10% at Spectrum Enterprise.

Media Appearances

Paul has no verified media appearances

Work History

12-2020 - 11-2025
Customer Success Consultant at Lumen Technologies
8-2017 - 7-2020
Territory Support Manager at CenturyLink
1-2016 - 8-2017
Strategic Account Manager - Gov/Ed at Spectrum Enterprise
1-2014 - 8-2015
Area Manager - Order Support - US GCG at AT&T
7-2012 - 12-2013
Manager – Sales Operations/Order Support – US GCG at AT&T

Education

9-1985 - 12-1989
BBA from University of Cincinnati Carl H. Lindner College of Business

More Information

Social Presence :

Prographics :

Exp : 17 Location : Dublin, Ohio, United States Job Level : N/A Designation : Customer Success Consultant at Lumen Technologies
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Insights For Selling To Paul

During A Call Or A Meeting

DO's

  • Be friendly and entertaining in your conversation
  • Talk anecdotally about the customer experience that your product offers
  • Speak enthusiastically with energy, maintain a clear and confident tone

DONT's

  • Avoid overloading them with too much detail
  • Don’t assume a yes just because they have not said no
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paul is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Paul

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Paul move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Paul take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Paul

Personality Compatibility


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