Paula Robert

Critic
DISC Type : C

VP of Program Management at Penn Foster Group

Boston, Massachusetts, United States

Overview

Paula Robert is the VP of Program Management at Penn Foster Group, skilled in customer experience and technology solutions. A graduate of Indiana University and a Certified Scrum Product Owner®, colleagues describe her as a passionate, knowledgeable, and visionary leader who consistently delivers on critical projects.

Outside of her core role, Paula shows a strong affinity for her alma mater, Indiana University. She is also interested in leadership principles and proactively uses her network to help make professional connections for others.

Unique fact: Paula is a Certified Scrum Product Owner® (CSPO), indicating expertise in agile development methodologies.

Personality Overview

Information Seeker

Critic

ROI Driven

They prefer to analyze logically and value objective facts over emotions.  It is very likely that they will negotiate pricing or other important terms. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Customer Experience
Her background includes senior director roles focusing on customer experience and technology solutions at companies like eBay and Merkle.
Agile Methodologies
She is a Certified Scrum Product Owner® (CSPO), which highlights her proficiency in agile frameworks for product development and management.
Leadership Principles
Shares posts on her feed about the nature of true leadership, suggesting a personal and professional interest in the topic.

Media Appearances

Paula has no verified media appearances

Work History

1-2013
VP of Program Management at Penn Foster Group
7-2011 - 1-2013
Senior Director, Customer Experience at eBay Enterprise Marketing Solutions
2-2009 - 7-2011
Senior Director, Technology Solutions Group at Merkle
2-2007 - 2-2009
Director, Data & Technology Operations at Carat
10-2005 - 1-2007
Manager, Technology Enablement at Digitas/Modem Media

Education

1994 - 1998
Bachelor’s Degree from Indiana University Bloomington
1997 - 1997
International Business from Maastricht University School of Business and Economics

More Information

Social Presence :

Prographics :

Exp : 20 Location : Boston, Massachusetts, United States Job Level : Senior Designation : VP of Program Management at Penn Foster Group
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Insights For Selling To Paula

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Don’t try too hard to build a relationship with them
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paula is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Paula

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Paula move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Paula take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Paula

Personality Compatibility


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