Paula Roland leads the Center of Excellence for Service Experience and Quality at Banco Caja Social. An expert in international economic relations and financial management, she has extensive experience managing large call center operations, designing strategy, and improving processes, notably during her tenure at Citi.
She is passionate about purpose-driven work and believes that great leaders inspire from the heart, not just with ideas. Paula expresses deep admiration for the entrepreneurial spirit, seeing it as a source of hope and faith. She is also a certified executive coach.
Unique fact: Paula holds a diploma in Coaching for Directors with a specific focus on the DISC personality assessment model.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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