Paula Roland

Questioner
DISC Type : c

Gerente de calidad de servicio at Banco Caja Social

Colombia

Overview

Paula Roland leads the Center of Excellence for Service Experience and Quality at Banco Caja Social. An expert in international economic relations and financial management, she has extensive experience managing large call center operations, designing strategy, and improving processes, notably during her tenure at Citi.

She is passionate about purpose-driven work and believes that great leaders inspire from the heart, not just with ideas. Paula expresses deep admiration for the entrepreneurial spirit, seeing it as a source of hope and faith. She is also a certified executive coach.

Unique fact: Paula holds a diploma in Coaching for Directors with a specific focus on the DISC personality assessment model.

Personality Overview

Price-Sensitive

Systematic

Cautious & Analytical

They prefer to fully evaluate every situation.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Customer Centricity
Her role and personal posts emphasize placing the customer at the absolute center of the organization's strategy and operations.
Inspirational Leadership
Believes that a truly great leader must inspire their team not only through ideas but also through genuine passion and empathy.
Service Excellence
Advocates for delivering "Service with a capital S, " focusing on upholding the bank's value promises to its clients in every interaction.

Media Appearances

Paula has no verified media appearances

Work History

6-2016
Gerente de calidad de servicio at Banco Caja Social
11-2014 - 3-2016
Vicepresidente de servicios de atención al cliente at Citi
10-2009 - 10-2014
Gerente cobranzas at Citi
11-2006 - 9-2009
Analista de control at Citi

Education

2005 - 2006
Especializacion en Gerencia Financiera from Universidad
2012 - 2012
Diplomado en Coaching para Directivos con enfoque DISC from Fundación Universitaria Empresarial de la Camara de Comercio de Bogotá

More Information

Social Presence :

Prographics :

Exp : 18 Location : Colombia Job Level : N/A Designation : Gerente de calidad de servicio at Banco Caja Social
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Insights For Selling To Paula

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Share as much information as possible regarding your product
  • Emphasise more on facts and measurable benefits

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paula is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Paula

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Paula move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Paula take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Paula

Personality Compatibility


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