Paula Slagle

Inquirer
DISC Type : cd

Head of Salesforce, Contact Center, ATM and Branch Development at PNC

New Albany, Ohio, United States

Overview

Paula Slagle is a workplace and product executive with over 25 years of experience transforming employee and customer experiences at major financial institutions like PNC, Wells Fargo, and JPMorganChase. A holder of a PhD from The Ohio State University, colleagues describe her as enthusiastic and an outside-the-box thinker focused on connecting strategy to measurable outcomes.

Paula is a published academic author, having co-authored research on the effects of coaching and feedback in online learning communities.

Personality Overview

ROI Conscious

Hard To Convince

Upfront

They respond well to confident salespeople.  They don’t always try to control the conversation but neither do they like yielding it fully. They care equally about the product and its potential impact.

Topics They Care About

Workplace Modernization
Leads large-scale initiatives to modernize workplace ecosystems across physical and digital platforms, shaping environments where employees can do their best work.
Retail Banking Tech
Her current role focuses on Salesforce, Contact Center, ATM, and Branch technology, and she has spoken on retail banking trends.
Employee Experience
Passionate about shaping environments where people feel a genuine sense of belonging, a theme reflected in her past executive titles.

Media Appearances

Paula has no verified media appearances

Work History

10-2024
Head of Salesforce, Contact Center, ATM and Branch Development at PNC
7-2023 - 9-2024
SVP - Head of Branch Transformation Technology Product, Experience and Strategy at Wells Fargo
5-2021 - 7-2023
SVP - Branch Workplace Technology Product and Experience Executive at U.S. Bank
10-2018 - 5-2021
Executive Director - Head of Change Management, Insights & Data Analytics at JPMorganChase
3-2016 - 10-2018
Executive Director - Employee Technology Product Journey Transformation at JPMorganChase

Education

PhD from The Ohio State University
BA from The Ohio State University

More Information

Social Presence :

Prographics :

Exp : 21 Location : New Albany, Ohio, United States Job Level : Mid-senior Designation : Head of Salesforce, Contact Center, ATM and Branch Development at PNC
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Insights For Selling To Paula

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Be crisp while making the pitch
  • Refer to testimonials from others in similar positions

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Don't try too hard to get friendly, let it happen with time
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paula is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Paula

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Paula move?

  • Their decision making speed is somewhere in the middle.
  • Can Paula take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Paula

Personality Compatibility


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