Paula Slagle in

Paula Slagle

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Head of Salesforce, Contact Center, ATM and Branch Development at PNC
📍 New Albany, Ohio, United States

Paula Slagle is a workplace and product executive with over 25 years of experience transforming employee and customer experiences at major financial institutions like PNC, Wells Fargo, and JPMorganChase. A holder of a PhD from The Ohio State University, colleagues describe her as enthusiastic and an outside-the-box thinker focused on connecting strategy to measurable outcomes.

Paula is a published academic author, having co-authored research on the effects of coaching and feedback in online learning communities.

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Experience
21 Years
Current Role
Head of Salesforce, Contact Center, ATM and Branch Development
Job Level
Mid-senior
Location
New Albany, Ohio, United States
Personality Overview

How Paula shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Paula cares about

Workplace Modernization
Leads large-scale initiatives to modernize workplace ecosystems across physical and digital platforms, shaping environments where employees can do their best work.
Retail Banking Tech
Her current role focuses on Salesforce, Contact Center, ATM, and Branch technology, and she has spoken on retail banking trends.
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Career

Work history

10-2024
Head of Salesforce, Contact Center, ATM and Branch Development
PNC
7-2023 - 9-2024
SVP - Head of Branch Transformation Technology Product, Experience and Strategy
Wells Fargo
5-2021 - 7-2023
SVP - Branch Workplace Technology Product and Experience Executive
U.S. Bank
10-2018 - 5-2021
Executive Director - Head of Change Management, Insights & Data Analytics
JPMorganChase
3-2016 - 10-2018
Executive Director - Employee Technology Product Journey Transformation
JPMorganChase
In the press

Media appearances

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Education
PhD
The Ohio State University
BA
The Ohio State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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