Paulo Gama in

Paulo Gama

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Gerente de Sucesso do Cliente & Regulação Médica at Gama
📍 São Paulo, São Paulo, Brazil

Paulo is a customer experience executive with over 20 years in the field, having worked in finance, health, tech, and telecom. An MBA graduate from USP, he is known for his work in CX, operations, and people management. Colleagues describe him as a creative, strategic, and inspiring leader.

A unique fact about Paulo is that while at Riachuelos Midway Financeira, he was responsible for managing multidisciplinary teams totaling 2, 000 members across 36 different operations.

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Experience
12 Years
Current Role
Gerente de Sucesso do Cliente & Regulação Médica
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Paulo shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Paulo cares about

AI in CX
He holds an "AI for Leaders" certification and recently attended CONAREC 2024, which focused on the intersection of AI and Customer Experience.
People-centric Leadership
Described as a "master in people management, " he believes results are impossible without people and has a track record of engaging and motivating large teams.
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Career

Work history

6-2024
Gerente de Sucesso do Cliente & Regulação Médica
Gama
4-2021 - 5-2024
Head Gestão de Gente e do Sucesso do Cliente
KAINOS BPOTECH
11-2020 - 5-2021
Gerente do Sucesso do Cliente
Qualicorp
4-2016 - 11-2020
Gerente Executivo de Relacionamento com Cliente
Riachuelo
4-2016 - 5-2018
Gerente Relacionamento com o Cliente - Midway Financeira
Riachuelo
In the press

Media appearances

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Education
2013 - 2017
Master of Business Administration (MBA)
USP - Universidade de São Paulo
2018 - 2020
Master of Business Administration - MBA
UNI-RN
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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