Pedro Fialho

Enthusiast
DISC Type : i

Internal Ops Lead at Sword Health

Porto, Porto, Portugal

Overview

Pedro Fialho is a seasoned HR leader with deep expertise in the technology sector, currently serving as the Internal Ops Lead at Sword Health. He holds a Ph. D. in Work and Organizational Psychology from the University of Évora, specializing in HR processes, systems, and talent acquisition. Colleagues recognize him as a capable and well-rounded manager.

Alongside his corporate responsibilities, Pedro is an Invited Assistant Professor, teaching Human Resources Management at both Bachelor and Master Degree levels.

Personality Overview

Story Driven

Amiable & Agreeable

Consensus Focused

They are more about building relationships than just cutting deals.  They are generally friendly, so be careful when relying on their word. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Talent Acquisition
His recent focus is on hiring key roles and building trainee programs at Sword Health, emphasizing strategic process optimization and stakeholder management.
HR in Tech
His career includes senior HR leadership roles at high-growth tech companies such as Sword Health, FARFETCH, and a ProSiebenSat. 1 Media SE tech hub.
People Operations
He manages the internal HR infrastructure, including processes, products, and systems, to empower employees and support the company's mission.

Media Appearances

Pedro has no verified media appearances

Work History

5-2025
Internal Ops Lead at Sword Health
4-2024 - 4-2025
HR Country Lead at Seven.One Tech Hub - a ProSiebenSat.1 Media SE company
2-2023
Invited Assistant Professor at Universidade da Maia - UMAIA
4-2022 - 3-2024
Head of People Business Partnering - Tech at FARFETCH
9-2020 - 3-2022
Senior People Manager at FARFETCH

Education

2009 - 2014
Doctor of Philosophy (Ph.D.) from University of Évora
2002 - 2007
Licentiate degree from University of Évora

More Information

Social Presence :

Prographics :

Exp : 17 Location : Porto, Porto, Portugal Job Level : Mid-senior Designation : Internal Ops Lead at Sword Health
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Insights For Selling To Pedro

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Speak from experience about success that the product has seen with other customers
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pedro is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Pedro

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Pedro move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Pedro take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Pedro

Personality Compatibility


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