Penny Walton in

Penny Walton

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Head of Billing and Payments Transformation at United Utilities
📍 Greater Blackburn with Darwen Area, United Kingdom

Penny is a change leader with over 20 years of experience in the utilities and customer service sectors, specializing in technology transformation. She has deep expertise in improving billing, credit control, and payment processing functions for major UK companies. Colleagues describe her as energetic, pragmatic, focused, and driven.

During her time at Virgin Media, she was instrumental in transforming a poorly performing business billing function into a top-quartile operation.

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Experience
23 Years
Current Role
Head of Billing and Payments Transformation
Job Level
Mid-senior
Location
Greater Blackburn with Darwen Area, United Kingdom
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Penny cares about

Customer Transformation
Her current role focuses on delivering strategic customer and technology transformation, demonstrating a core focus on improving the customer experience through technology.
Billing & Payments
Possesses extensive, long-term experience leading and transforming billing and payment operations at major companies including United Utilities and Virgin Media.
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Career

Work history

5-2025
Head of Billing and Payments Transformation
United Utilities
2-2017
Head of Sales and Billing Integrity
United Utilities
10-2014 - 1-2017
Head of Billing and Assurance
Azzurri Communications
5-2013 - 10-2014
Working Capital Manager
Pannone LLP
1-2010 - 3-2013
Head of Billing
Virgin Media
In the press

Media appearances

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Education
Education details unavailable
Palatine High School, Blackpool
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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