Pete Watkins in

Pete Watkins

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Head of Medicare Operations for Provider, Members, Med-Sup, Product, Loyalty at Health Care Service Corporation
📍 St Louis, Missouri, United States

Pete Watkins is the Head of Medicare Operations at HCSC, bringing nearly two decades of experience in operational leadership. He focuses on process innovation and service delivery for Medicare initiatives. His peers describe him as data-led, strategic, and a pragmatic leader who delivers sustainable results.

Outside of work, Pete is a proponent of steward leadership and believes deeply in empowering others and investing in relationships. He is a passionate advocate for causes that are personally important to his family, such as Breast Cancer Awareness.

While at Expedia, he increased sales by 23%, resulting in a $180 million top-line revenue increase, while also improving customer satisfaction by 21%.

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Experience
21 Years
Current Role
Head of Medicare Operations for Provider, Members, Med-Sup, Product, Loyalty
Job Level
Mid-senior
Location
St Louis, Missouri, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Pete cares about

Medicare Operations
He leads the Medicare operations division at HCSC, overseeing service delivery for customers, providers, and product teams following the acquisition of Cigna Medicare.
Operational Excellence
His career is focused on transforming complex challenges into streamlined, scalable solutions by combining strategic planning with hands-on execution.
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Career

Work history

3-2025
Head of Medicare Operations for Provider, Members, Med-Sup, Product, Loyalty
Health Care Service Corporation
11-2021 - 6-2025
Operations Executive
Cigna
6-2020 - 12-2021
Global Client Executive
Tek Experts
3-2016 - 6-2020
Global Director, Service Delivery (further expanded scope)
Expedia Group
3-2014 - 3-2016
Global Director, Service Delivery (expanded scope)
Expedia Group
In the press

Media appearances

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Education
Bachelor's degree
Brigham Young University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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