Phil Malem

Supporter
DISC Type : s

Chief Executive Officer at +impact

United Kingdom

Overview

Phil Malem is the CEO of Serco Middle East and its global advisory business, +impact. With over 25 years of senior leadership experience in sectors like transportation and power, he has a significant international background in the Middle East and Asia Pacific. He holds a Bachelor of Arts from The Manchester Metropolitan University.

He is a vocal advocate for disability inclusion, serving as the Executive Sponsor for Sercos global network supporting colleagues with disabilities. Phil also actively supports local entrepreneurs and small businesses within the UAE community, highlighting their work on his professional platforms.

Unique fact: He simultaneously leads both a major regional division of a public company and its specialized global advisory firm.

Personality Overview

Social Proof Driven

Thoughtful In Approach

Slow To Decisions

Their decisions are defined by the possible value that they can bring to the organization.
  They get along well with all people. They prefer to follow rules and procedures.

Topics They Care About

Disability Inclusion
Serves as the Executive Sponsor for SercoUnlimited, a global employee network focused on making the workplace more accessible for people with disabilities.
Human-Centric Design
He recently highlighted the critical importance of human-centric design in airports and service sectors, pointing to his team's work in this area.
Transport Innovation
His advisory business, +impact, was recently named a key supplier for the UK public sector's largest transport technology and mobility services framework.

Media Appearances

Phil has no verified media appearances

Work History

7-2024
Chief Executive Officer at +impact
3-2019
Chief Executive Officer, Middle East at Serco
1-2018 - 3-2019
Managing Director, Middle East at Atkins
8-2016 - 1-2018
Managing Director, Transportation and Infrastructure at Atkins
8-2014 - 8-2016
Managing Director, POWER at Atkins

Education

1994 - 1997
Bachelor of Arts (B.A.) from The Manchester Metropolitan University

More Information

Social Presence :

Prographics :

Exp : 16 Location : United Kingdom Job Level : Leadership Designation : Chief Executive Officer at +impact
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Insights For Selling To Phil

During A Call Or A Meeting

DO's

  • Focus your pitch on the impact that you could help them have on their organization
  • Use phrases like ‘others say that’, ‘zero risk in’, ‘seen proof of’ etc.
  • If possible, connect them to existing customers

DONT's

  • Don’t keep pushing them for a straight answer, just make your own conclusions
  • Don’t rush them to make quick decisions
  • Don’t use phrases like ‘there might be’, ‘we haven’t yet’, ‘latest technology’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Phil is

  • Low-risk, go-ahead from other stakeholders and successful evaluation as per process matter the most to them.
  • Will you ever get a clear answer from Phil

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Phil move?

  • They do not like to rush and can be quite slow in their decision making.

  • Can Phil take some risk or not?

  • They rarely take risks and prefer making decisions supported by others.

You And Phil

Personality Compatibility


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