Phil Nolan

Examiner
DISC Type : cs

Director of Customer Success at Appian

Washington DC-Baltimore Area, United States

Overview

Phil has no verified overview

Personality Overview

Process Oriented

Unexpressive

Late Adopter

Being observant comes to them naturally.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Phil has no verified topics they care about

Media Appearances

Phil has no verified media appearances

Work History

9-2025
Director of Customer Success at Appian
8-2025
Advisor at Know Your Developer
4-2025
President at Syncline LLC
2-2024 - 2-2025
COO at Bcore - BridgeCore, GeoYeti, teKnoluxion
4-2023 - 1-2024
Lead, NatSec Professional Services (acting) at Amazon Web Services (AWS)

Education

1997 - 1999
MBA from University of Chicago
1983 - 1988
BSEE from Virginia Tech

More Information

Social Presence :

Prographics :

Exp : 6 Location : Washington DC-Baltimore Area, United States Job Level : Mid-senior Designation : Director of Customer Success at Appian
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Insights For Selling To Phil

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Ask them which other stakeholders would be important for this purchase decision
  • Be firm in your communication and stay in control

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Phil is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Phil

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Phil move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Phil take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Phil

Personality Compatibility


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