Phil Smith

Energizer
DISC Type : I

Director of Residential Care at Care South

United Kingdom

Overview

Phil Smith is the Director of Residential Care at Care South, bringing over 18 years of experience in the elderly care sector. An experienced Managing Director and COO, he has a proven track record in business turnarounds, M&A, and implementing successful home refurbishment and staff restructuring programs to elevate care standards.

Phil transitioned from a career in retail, driven by a desire to make a difference after being inspired by his grandmothers experience in care. He operates under the principle that any decision must benefit the residents and staff, a conviction he has never regretted.

He holds a Non-Executive Director position within the care sector, highlighting his broader commitment to industry governance and improvement.

Personality Overview

Imaginative

Informal

Full Of Energy

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Business Turnarounds
Experienced in M&A and leading 'turn around' situations, including successful home refurbishment programs and staff restructuring to improve operational standards.
Resident-Centric Care
Follows a core principle that every business decision must directly benefit the residents and the staff who care for them.
Mission-Driven Career
Made a significant career change from retail, motivated by a personal desire to make a tangible difference in the lives of the elderly.

Media Appearances

Phil has no verified media appearances

Work History

3-2023
Director of Residential Care at Care South
6-2022 - 3-2023
Group Operations Director at Gold Care Homes
7-2019 - 2-2022
Managing Director at New Century Care
3-2018
Non Executive Director at Care Sector
10-2015 - 6-2019
Chief Operating Officer at New Century Care

Education

1980 - 1984
Education details unavailable from King Edward VI

More Information

Social Presence :

Prographics :

Exp : 39 Location : United Kingdom Job Level : Mid-senior Designation : Director of Residential Care at Care South
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Insights For Selling To Phil

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Do some small talk, ask them how things are going on their side
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Phil is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Phil

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Phil move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Phil take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Phil

Personality Compatibility


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